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‘Done’ button not working, not saving content

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PageBuilder was working fine for me until a couple days ago. Now when I try to edit a SiteOrigin Editor, my changes do not save. Often, the ‘Done’ button at the bottom right of the editor page simply doesn’t do anything. I’ll click it, and it will appear to depress visually, but nothing happens. In a different browser, the button will will and the window will close, but my changes will all be lost.

I am working on a Macbook Pro, using on Chrome or Firefox.

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  1. 9 years, 4 months ago Alex S
    Hi, I Work Here

    Hi Acaibowling,

    This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.

  2. 9 years, 4 months ago acaibowling

    Thank you, Alex! Before posting I did try deactivating all of the other plugins, but I did not clear my cache, so at that time the problem did not get fixed. I just did what you said and discovered that the problem was caused by a plugin called Easy Payment by mbj-webdevelopment. I’ve found another plugin that allows me to integrate PayPal (and doesn’t interfere with the SiteOrigin editor), so I’ve deleted Easy Payment. Thank you for your prompt response and for your assistance!

  3. 9 years, 4 months ago Alex S
    Hi, I Work Here

    Hi Acaibowling,

    Thank you for informing me of that conflict. I’ll submit it to your issue tracker to see if we can resolve it in the future.

    Is there anything else I can help you with today?

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