We have been using Give WP on our site for our donation forms. They have been working perfectly until recently. The Give widget is still showing in page builder, and the plugin is active. For whatever reason, it’s no longer showing on the front end of our site? I contacted Give support and they said it has something to do with the page builder.
The donation forms should be present on the following pages:
https://www.hopesanctuary.org/donate/https://www.hopesanctuary.org/monthly-giving/
Hi Hopesanctuary,
I’m very sorry to hear you’re having issues with receiving donations. To clarify, did you issue occur after the 24th of October? I ask as it looks like there was quite a large update around that time for Give that may have caused this issue.
Preface: do a backup before proceeding.
Please install WP Rollback and try rolling back SiteOrigin Page Builder to 2.8.2. Does that allow for the form to appear?
If that doesn’t work, please update that plugin back to the current version and then try rolling the SiteOrigin Widgets Bundle back to 1.12.1. Does that allow for the form to appear?
If that doesn’t work, please update that plugin back to the current version and then try rolling Give back to 2.2.5 – please ensure you’ve done a backup before proceeding! Does that allow for the form to appear?