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Design and customizer defective

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Ralf58
3 years ago · Last reply by Andrew Misplon 3 years ago

Hello,
I use the Vantage theme and PageBuilder. WordPress and some apps have been updated, since then the customizer no longer works correctly and my page is displayed incorrectly:
The footer is completely missing and the overall width of the page is now incorrect, causing the display to partially wrap.
Is anything known about this error? Is there an easy repair or do I have to import an earlier data backup.

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Replies

3
  1. Andrew Misplon Staff 3 years, 3 months ago

    Hi Ralf

    Thanks for getting in touch.

    Please, try checking for a working baseline. Does the issue resolve if you temporarily deactivate all plugins except for Page Builder and the Widgets Bundle?

    Kind regards

    Andrew

  2. Ralf58 3 years, 3 months ago

    Hi Adrew,

    disabling apps didn’t work.
    Importing an earlier data backup was also unsuccessful.
    Only downgrading the WordPress installation and then importing an earlier data backup again led to success.
    I will now carry out individual updates of WordPress and various apps individually and will then probably find out which constellation caused the error.
    Ralf

  3. Andrew Misplon Staff 3 years, 3 months ago

    Hi Ralf

    Thanks for the update. Please, let us know how you get on.

    It might be helpful to enable WP_DEBUG and WP_DEBUG_LOG while troubleshooting.

    https://wordpress.org/support/article/debugging-in-wordpress/

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