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Customization option does not work

Resolved 3 replies premiumthemetheme-vantage
lummeltje
11 years ago · Last reply by Andrew Misplon 11 years ago

Hello from The Netherlands.
Using Vantage Premium (very nice theme btw) but I can not use the custumization part of it. I’d like to change the font, but that is’nt possible.
When I click on either of the tabs (fonts, general, menu, widgets) in the customization section, nothing happens. The screen stays white, and I can’t change anything.
Can anybody help me please?
Thank you very much.
Arno

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Replies

3
  1. Andrew Misplon Staff 11 years, 9 months ago

    Hi Arno

    Thanks for running Vantage Premium. This is most likely a plugin conflict. Please run through the steps outlined here: https://siteorigin.com/troubleshooting/identifying-plugin-conflicts/ and let me know how it goes.

  2. lummeltje 11 years, 9 months ago

    Thanx Andrew
    You’re right. I read on other sites also that conflicting plugins result in these crashes.
    In my case it was “Simple Countdown Timer” by Tommy Leunen that caused the problem.
    Site’s working fine now.
    Thank you very much for your extreme speedy reaction :-)
    Bye!
    Arno

  3. Andrew Misplon Staff 11 years, 9 months ago

    Super, glad you found a solution for the problem. Glad we could help.

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