Home>Support>Customiser often doesn’t save changes

Customiser often doesn’t save changes

By Nick Hazell, 7 years ago. Last reply by Nick Hazell, 7 years ago.

I am running with Vantage1.5.6 and Pagebuilder 2.8.14. When I make changes using the customiser, the changes appear to happen in the preview pane but when I choose “save and Publish” almost all the time the changes disappear.

I have disable all plugins except Site Origin ones with the same result.

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  1. 7 years, 10 months ago Alex S
    Hi, I Work Here

    Hi Nick,

    To clarify, are the settings retained or are the changes not reflected on the site?

    If it’s the latter, this sounds like a server side cache issue. I would recommend contacting your hosting provider for help with this matter.
    If it’s the former, would it be possible for you to create a temporary admin account for us so we can log in and take a look?

  2. 7 years, 10 months ago Private Message - Alex S Hi, I Work Here

    This is a private message.

  3. 7 years, 10 months ago Nick Hazell

    A thousand apologies; my stupid error. I have realised that I have custom CSS which was overriding the customiser.

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