Home>Support>Customiser not working with widget bundle plugin

Customiser not working with widget bundle plugin

By Tadpole, 7 years ago. Last reply by Alex S, 7 years ago.

Hi

I have a three way conflict between the siteorigin widgets bundle and the amazon associates link builder
Im on the latest version of wordpress 4.8.1 and the customiser sticks in loading mode.

Disabling the siteorigin widget bundle plugin Version 1.9.7 fixes it.

Disabling the amazon link builder Version 1.4.8 fixes it

I cant run both plugins together

I am using the latest version of all plugins

Do you have any suggestions for me please?

Thanks

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  1. 7 years, 1 month ago Alex S
    Hi, I Work Here

    Hi Tadpole,

    That sounds like you’ve reached the memory limit. You need to apply a pretty hands on fix to resolve this issue. This article would be a good read as it’ll outline how to change it. You’ll need to edit wp-config.php. If you’re unfamiliar with FTP, I would recommend asking your hosting provider for help with editing this file.

  2. 7 years, 1 month ago Tadpole

    Hi Alex

    sorry for the delay getting back to you.

    this isnt a php memory problem – I have a php.ini file that has the memory set at:

    memory_limit=768M

    The only way to get the customiser to work is by disabling either the widget bundle or the amaxon associates plugin. As I am dependent on the widget bundle as I have my home page built using your builder I am having to disable the amaxon plugin every time I want to use the customiser.

    Grateful if this could be looked into

    Thanks

  3. 7 years, 1 month ago Alex S
    Hi, I Work Here

    Hi Tadpole,

    Thank you for confirming. Can you please enable WP_DEBUG? Once enabled, please send me a copy of the error now present in your customizer. Also, could you please send me the contents of your console? Please refer to this guide on how to access your browser console.

  4. 7 years, 1 month ago Tadpole

    thanks – I have done this test on my identical staging site

    No bugs showing as screen freezes on loading – nothing showing other than top of partially loaded customiser – no page content

    This is the console content during this action when I enable all the warnings etc

    load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,wp-a11y,wp-util,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-&load[]=ui-draggable,jquery-ui-droppable,backbone,wp-backbone,jquery-ui-slider,jquery-touch-punch,iris,wp-color-picker,jquery-ui-positio&load[]=n,jquery-ui-tooltip,shortcode,utils,media-models,plupload,wp-plupload,mediaelement,wp-mediaelement,media-views,media-editor,medi&load[]=a-audiovideo,editor,wp-ajax-response,jquery-color,wp-lists,postbox,nav-menu&ver=4.8.1:9 JQMIGRATE: Migrate is installed, version 1.4.1
    handlebars.min.js?ver=4.8.1:28 Uncaught c {description: undefined, fileName: undefined, lineNumber: undefined, message: “You must pass a string or Handlebars AST to Handlebars.compile. You passed undefined”, name: “Error”, …}
    f @ handlebars.min.js?ver=4.8.1:28
    a.compile @ handlebars.min.js?ver=4.8.1:27
    (anonymous) @ aalb_admin.js?ver=1.4.8:34
    i @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,wp-a11y,wp-util,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-&load[]=ui-draggable,jquery-ui-droppable,backbone,wp-backbone,jquery-ui-slider,jquery-touch-punch,iris,wp-color-picker,jquery-ui-positio&load[]=n,jquery-ui-tooltip,shortcode,utils,media-models,plupload,wp-plupload,mediaelement,wp-mediaelement,media-views,media-editor,medi&load[]=a-audiovideo,editor,wp-ajax-response,jquery-color,wp-lists,postbox,nav-menu&ver=4.8.1:2
    fireWith @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,wp-a11y,wp-util,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-&load[]=ui-draggable,jquery-ui-droppable,backbone,wp-backbone,jquery-ui-slider,jquery-touch-punch,iris,wp-color-picker,jquery-ui-positio&load[]=n,jquery-ui-tooltip,shortcode,utils,media-models,plupload,wp-plupload,mediaelement,wp-mediaelement,media-views,media-editor,medi&load[]=a-audiovideo,editor,wp-ajax-response,jquery-color,wp-lists,postbox,nav-menu&ver=4.8.1:2
    ready @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,wp-a11y,wp-util,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-&load[]=ui-draggable,jquery-ui-droppable,backbone,wp-backbone,jquery-ui-slider,jquery-touch-punch,iris,wp-color-picker,jquery-ui-positio&load[]=n,jquery-ui-tooltip,shortcode,utils,media-models,plupload,wp-plupload,mediaelement,wp-mediaelement,media-views,media-editor,medi&load[]=a-audiovideo,editor,wp-ajax-response,jquery-color,wp-lists,postbox,nav-menu&ver=4.8.1:2
    K @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,wp-a11y,wp-util,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-sortable,jquery-&load[]=ui-draggable,jquery-ui-droppable,backbone,wp-backbone,jquery-ui-slider,jquery-touch-punch,iris,wp-color-picker,jquery-ui-positio&load[]=n,jquery-ui-tooltip,shortcode,utils,media-models,plupload,wp-plupload,mediaelement,wp-mediaelement,media-views,media-editor,medi&load[]=a-audiovideo,editor,wp-ajax-response,jquery-color,wp-lists,postbox,nav-menu&ver=4.8.1:2
    VM2358:3 [Violation] Added non-passive event listener to a scroll-blocking ‘mousewheel’ event. Consider marking event handler as ‘passive’ to make the page more responsive.
    (anonymous) @ VM2358:3
    (anonymous) @ VM2358:3
    execCb @ require.js:6
    check @ require.js:6
    (anonymous) @ require.js:6
    (anonymous) @ require.js:6
    (anonymous) @ require.js:6
    each @ require.js:6
    emit @ require.js:6
    check @ require.js:6
    (anonymous) @ require.js:6
    (anonymous) @ require.js:6
    (anonymous) @ require.js:6
    each @ require.js:6
    emit @ require.js:6
    check @ require.js:6
    enable @ require.js:6
    init @ require.js:6
    (anonymous) @ require.js:6
    (anonymous) @ require.js:6
    execCb @ require.js:6
    check @ require.js:6
    (anonymous) @ require.js:6
    (anonymous) @ require.js:6
    (anonymous) @ require.js:6
    each @ require.js:6
    emit @ require.js:6
    check @ require.js:6
    enable @ require.js:6
    init @ require.js:6
    (anonymous) @ require.js:6
    (anonymous) @ require.js:6
    (anonymous) @ require.js:6
    each @ require.js:6
    emit @ require.js:6
    check @ require.js:6
    enable @ require.js:6
    init @ require.js:6
    (anonymous) @ require.js:6
    (anonymous) @ require.js:6
    b @ VM2363:3
    load @ VM2363:3
    (anonymous) @ require.js:6
    (anonymous) @ require.js:6
    s @ require.js:6
    callPlugin @ require.js:6
    fetch @ require.js:6
    check @ require.js:6
    enable @ require.js:6
    (anonymous) @ require.js:6
    (anonymous) @ require.js:6
    (anonymous) @ require.js:6
    each @ require.js:6
    emit @ require.js:6
    check @ require.js:6
    (anonymous) @ require.js:6
    (anonymous) @ require.js:6
    (anonymous) @ require.js:6
    each @ require.js:6
    emit @ require.js:6
    check @ require.js:6
    enable @ require.js:6
    init @ require.js:6
    (anonymous) @ require.js:6
    (anonymous) @ require.js:6
    (anonymous) @ require.js:6
    each @ require.js:6
    emit @ require.js:6
    check @ require.js:6
    enable @ require.js:6
    init @ require.js:6
    (anonymous) @ require.js:6
    (anonymous) @ require.js:6
    runCallbacks @ VM2399:24
    callReady @ VM2399:35
    pageLoaded @ VM2399:50
    VM2358:3 [Violation] Added non-passive event listener to a scroll-blocking ‘mousewheel’ event. Consider marking event handler as ‘passive’ to make the page more responsive.
    N @ VM2358:3
    (anonymous) @ VM2358:3
    execCb @ require.js:6
    check @ require.js:6
    (anonymous) @ require.js:6
    (anonymous) @ require.js:6
    (anonymous) @ require.js:6
    each @ require.js:6
    emit @ require.js:6
    check @ require.js:6
    (anonymous) @ require.js:6
    (anonymous) @ require.js:6
    (anonymous) @ require.js:6
    each @ require.js:6
    emit @ require.js:6
    check @ require.js:6
    enable @ require.js:6
    init @ require.js:6
    (anonymous) @ require.js:6
    (anonymous) @ require.js:6
    execCb @ require.js:6
    check @ require.js:6
    (anonymous) @ require.js:6
    (anonymous) @ require.js:6
    (anonymous) @ require.js:6
    each @ require.js:6
    emit @ require.js:6
    check @ require.js:6
    enable @ require.js:6
    init @ require.js:6
    (anonymous) @ require.js:6
    (anonymous) @ require.js:6
    (anonymous) @ require.js:6
    each @ require.js:6
    emit @ require.js:6
    check @ require.js:6
    enable @ require.js:6
    init @ require.js:6
    (anonymous) @ require.js:6
    (anonymous) @ require.js:6
    b @ VM2363:3
    load @ VM2363:3
    (anonymous) @ require.js:6
    (anonymous) @ require.js:6
    s @ require.js:6
    callPlugin @ require.js:6
    fetch @ require.js:6
    check @ require.js:6
    enable @ require.js:6
    (anonymous) @ require.js:6
    (anonymous) @ require.js:6
    (anonymous) @ require.js:6
    each @ require.js:6
    emit @ require.js:6
    check @ require.js:6
    (anonymous) @ require.js:6
    (anonymous) @ require.js:6
    (anonymous) @ require.js:6
    each @ require.js:6
    emit @ require.js:6
    check @ require.js:6
    enable @ require.js:6
    init @ require.js:6
    (anonymous) @ require.js:6
    (anonymous) @ require.js:6
    (anonymous) @ require.js:6
    each @ require.js:6
    emit @ require.js:6
    check @ require.js:6
    enable @ require.js:6
    init @ require.js:6
    (anonymous) @ require.js:6
    (anonymous) @ require.js:6
    runCallbacks @ VM2399:24
    callReady @ VM2399:35
    pageLoaded @ VM2399:50
    [Violation] Forced reflow while executing JavaScript took 36ms

  5. 7 years, 24 days ago Alex S
    Hi, I Work Here

    Hi Tadpole,

    Are you able to replicate this issue in another browser?

    If so, would it be possible for you to create a temporary admin account for us so we can log in and take a look?

  6. 7 years, 24 days ago Private Message - Alex S Hi, I Work Here

    This is a private message.

  7. 7 years, 20 days ago Private Message - WordPress

    This is a private message.

  8. 7 years, 20 days ago Private Message - Paula Fitzpatrick

    This is a private message.

  9. 7 years, 17 days ago Alex S
    Hi, I Work Here

    Hi Paula,

    Unfortunately, the provided login details for the HTTP Authentication aren’t working for me. Can you please double check them?

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