Hi!
The customiser for our website is not working.
We need to change the photo of an aircraft that appears in the home page.
Thanks for your advice.
Website: www.oxfordaerospace.com
Hi!
The customiser for our website is not working.
We need to change the photo of an aircraft that appears in the home page.
Thanks for your advice.
Website: www.oxfordaerospace.com
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Hi Marques
Thanks for reaching out.
The issue could be a plugin conflict or a memory shortage. To check for a plugin conflict, temporarily deactivate all plugins. If the Customizer works you would have found a working baseline and can test from there to find the conflicting plugin.
If possible, temporarily set
WP_DEBUG
to true in your WordPress wp-config.php file. An error should print the site front-end when the issue occurs which will let you diagnose the issue directly.https://codex.wordpress.org/WP_DEBUG
Dear Andrew
Thank you!
The check for plugin conflict worked well!
“To check for a plugin conflict, temporarily deactivate all plugins. If the Customizer works you would have found a working baseline and can test from there to find the conflicting plugin.”
Thanks for your great support!
Pascual
Hi Pascual
Thanks for the update and kind feedback; I’m glad to hear you’re making progress.
Hopefully, you were able to locate the conflicting plugin when you reactivated your plugins one by one.