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  1. Alex S Staff 7 years, 9 months ago

    Hi Mike,

    Preface: A new password was emailed to you.

    Unfortunately, this is a sign that the site is having installation issues with site packs and your hosting provider may not support SiteOrigin Provider. Can you please clarify which hosting provider are you with?

  2. mike aldrich 7 years, 9 months ago

    Bluehost is my provider

  3. Alex S Staff 7 years, 9 months ago

    Hi Mike,

    That’s odd. We’re not aware of any issues with the importer on Bluehost. Can you please clarify what hosting plan you’re using?

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