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crash wen using non administrator user

By LU1HDG1, 5 years ago. Last reply by Andrew Misplon, 5 years ago.
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Hi:

i’m using PageBuiledr and Widget Bundle in a site with non SiteOrigin theme (I’m using Parabola).
When I access thru an administrator user everything seems to be normal, but, when I access whit other user (editor, autor, etc.) the desktop screen crashes (not the left toolbar) and display an error message, and if I try to generate a new entry, a black screen apear.

I try to deactivate all other plugings, and the desktop start to work fine, but when I start a new entry or page, the editor never shows and a blank screen apear.

Could you please give me any help?
Thanks

Javier

PS: I hope the message was clear, English is not my first language.

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  1. 5 years, 3 months ago Andrew Misplon
    Hi, I Work Here

    Hi Javier

    Your English is no problem, thanks for posting your question.

    * Please, let me know the details of the error displayed. If you’d like to send a screenshot you can use imgur.com or Google Drive or Dropbox and send us the link.

    * When the issue occurs, please, try checking for JavaScript errors, here is how https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis. If errors are present, please, take a screenshot and send us the link.

    * If you have some technical experience, it might be helpful to enable PHP debugging and debug logging. Here is how https://www.wpbeginner.com/wp-tutorials/how-to-set-up-wordpress-error-logs-in-wp-config/. Remember to disable debugging when the issue is resolved.

  2. 5 years, 3 months ago LU1HDG1

    Hi Andrew.
    Thanks for your reply.

    I don’t know exactly why, but now it’s all working OK, I did re-install last wordpress version, and disable and re-enable all plugins yesterday and didn’t see any change, but today it’a everything working.

    by now i’m going to mark this thread as solved, if the problem apears again I will post a new question.

    Thank you for your time

    Javier

  3. 5 years, 3 months ago LU1HDG1

    Forget my las post. The error persist.
    soon I will post all screenshot you recommended.

    thanks
    javier

  4. 5 years, 3 months ago LU1HDG1

    Hi again Andrew.

    This is the screenshot of the desktop when lo in with a non administrator user.

    my wordpress installation is set to Spanish language.

    then I activate the console, and apears som warnings, but no errors, here are the screenshots:

    Desktop:
    https://www.dropbox.com/s/oin48fed9d93kcw/screenshoot2.jpg?dl=0

    Entries screen:
    https://www.dropbox.com/s/qm49u1b291s49el/screenshoot3.jpg?dl=0

    when trying to create a new post (blank screen):
    https://www.dropbox.com/s/i7j7imv2seh9zeg/screenshoot4.jpg?dl=0

    Then I activate PHP debugging (I have no expertise in PHP) and this is the desktop screen (non administrator user).
    https://www.dropbox.com/s/m51b8zfhwfnr83f/screenshoot5.jpg?dl=0

    abd the LOG:

    [05-Apr-2020 21:26:59 UTC] PHP Fatal error:  Allowed memory size of 41943040 bytes exhausted (tried to allocate 524288 bytes) in /home6/lu1hra/public_html/wp/wp-includes/SimplePie/Item.php on line 2758
[05-Apr-2020 21:27:03 UTC] PHP Fatal error:  Allowed memory size of 41943040 bytes exhausted (tried to allocate 20480 bytes) in /home6/lu1hra/public_html/wp/wp-content/plugins/so-widgets-bundle/icons/fontawesome/filter.php on line 5
[05-Apr-2020 21:27:03 UTC] PHP Fatal error:  Allowed memory size of 41943040 bytes exhausted (tried to allocate 20480 bytes) in /home6/lu1hra/public_html/wp/wp-includes/class-wp-fatal-error-handler.php on line 67
[05-Apr-2020 21:27:10 UTC] PHP Fatal error:  Allowed memory size of 41943040 bytes exhausted (tried to allocate 524288 bytes) in /home6/lu1hra/public_html/wp/wp-includes/SimplePie/Item.php on line 2758

    apparently there is a memory problem. but I don’t have the knowledge.

    remember that accessing whit an administrator user everything looks normal.

    thanks again

    Javier

  5. 5 years, 3 months ago LU1HDG1

    Sorry, the first screenshot was missing (desktop),

    here it is.
    https://www.dropbox.com/s/mxm3ek9p46f6zbz/screenshoot1.jpg?dl=0

  6. 5 years, 3 months ago Andrew Misplon
    Hi, I Work Here

    Hi Javier

    Thanks for your feedback.

    Please, try repeating the plugin conflict test. Temporarily deactivate all plugins not authored by SiteOrigin (only SiteOrigin plugins must be activated). Next, switch to a default theme like Twenty Nineteen. Stop here. In this state, check for the problem, does it persist?

    Please, try increasing your PHP memory. You can contact your hosts and ask them to help. If you’d like to try yourself, please, see https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/.

  7. 5 years, 3 months ago LU1HDG1

    Hi Andrew.
    Thank you very much.

    Continue with the test.
    1. all non site origin plugnis deactivated

    Desktop of non admin user, apear normal
    https://www.dropbox.com/s/ocf3o8lj3auqxan/screenshoot6.jpg?dl=0

    but when I try to create a new post, the page is blank.
    https://www.dropbox.com/s/p9xe111h9rxkldx/screenshoot7.jpg?dl=0

    2. turn to default theme (twenty-twenty), apparently all works, i can create a new post normally with classical and site origin editor.
    https://www.dropbox.com/s/wea4b9j4eoue74q/screenshoot9.jpg?dl=0

    If i activate the theme an the plugins the problem returns.
    https://www.dropbox.com/s/aisay5x0mz2c77d/screenshoot10.jpg?dl=0

    the PHP erro log.

    [06-Apr-2020 16:16:47 UTC] PHP Fatal error:  Allowed memory size of 41943040 bytes exhausted (tried to allocate 430080 bytes) in /home6/lu1hra/public_html/wp/wp-includes/class-requests.php on line 752
[06-Apr-2020 16:16:54 UTC] PHP Fatal error:  Allowed memory size of 41943040 bytes exhausted (tried to allocate 430080 bytes) in /home6/lu1hra/public_html/wp/wp-includes/class-requests.php on line 752
[06-Apr-2020 16:16:58 UTC] PHP Fatal error:  Allowed memory size of 41943040 bytes exhausted (tried to allocate 163840 bytes) in /home6/lu1hra/public_html/wp/wp-content/plugins/so-widgets-bundle/base/base.php on line 259
[06-Apr-2020 16:17:05 UTC] PHP Fatal error:  Allowed memory size of 41943040 bytes exhausted (tried to allocate 430080 bytes) in /home6/lu1hra/public_html/wp/wp-includes/class-requests.php on line 752
[06-Apr-2020 16:20:05 UTC] PHP Fatal error:  Allowed memory size of 41943040 bytes exhausted (tried to allocate 163840 bytes) in /home6/lu1hra/public_html/wp/wp-content/plugins/so-widgets-bundle/base/base.php on line 259
[06-Apr-2020 16:21:03 UTC] PHP Fatal error:  Allowed memory size of 41943040 bytes exhausted (tried to allocate 524288 bytes) in /home6/lu1hra/public_html/wp/wp-includes/SimplePie/Item.php on line 2758

    I will study PHP memory increase and let you know.

    thank again

    javier

  8. 5 years, 3 months ago Andrew Misplon
    Hi, I Work Here

    Thanks for the detailed feedback. Please, try to increase your PHP memory and let us know how it goes.

    You can also try adding https://wordpress.org/plugins/server-ip-memory-usage/ to view how much PHP memory is available and how much is being used.

  9. 5 years, 3 months ago LU1HDG1

    Hi Andrew.

    I increased PHP memory (reading the tutorial you suggest) and now apparently everything works fine.

    thank you very much for you help.

  10. 5 years, 3 months ago Andrew Misplon
    Hi, I Work Here

    Super, glad to hear you’ve made progress :) Cheers for now.

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