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Corp – Unable to load customizer theme area, both menù and preview

Open 7 replies technicalthemetheme-corp
gabrired
5 years ago · Last reply by Andrew Misplon 5 years ago

Hello,
since the latest update, the Customizer area doesn’t work.
I’ve already tried to deactivate all plugins but the problem remains.
With different themes, the problem doesn’t occur.

In the error logs via cpanel, I’ve found:

Stack trace:
#0 /home/flgckvsl/public_html/wp-includes/class-wp-customize-control.php(429): SiteOrigin_Settings_Control_Teaser->render_content()
#1 /home/flgckvsl/public_html/wp-includes/class-wp-customize-control.php(416): WP_Customize_Control->render()
#2 /home/flgckvsl/public_html/wp-includes/class-wp-customize-control.php(380): WP_Customize_Control->maybe_render()
#3 /home/flgckvsl/public_html/wp-includes/class-wp-customize-control.php(318): WP_Customize_Control->get_content()
#4 /home/flgckvsl/public_html/wp-includes/class-wp-customize-control.php(336): WP_Customize_Control->to_json()
#5 /home/flgckvsl/public_html/wp-includes/class-wp-customize-manager.php(4965): WP_Customize_Control->json()
#6 /home/flgckvsl/public_html/wp-includes/class-wp-hook.php(287): WP_Customize_Manager->customize_pane_settings(”)
#7 /home/flgckvsl/p in /home/flgckvsl/public_html/wp-content/themes/siteorigin-corp/inc/settings/inc/control/teaser.php on line 21
[19-Oct-2020 13:04:16 UTC] PHP Fatal error: Uncaught Error: Call to undefined method SiteOrigin_Settings::get_premium_url() in /home/flgckvsl/public_html/wp-content/themes/siteorigin-corp/inc/settings/inc/control/teaser.php:21

Hope this can help,
Thank you,
Bye, Gabriele

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Replies

7
  1. Andrew Misplon Staff 5 years, 4 months ago

    Hi Gabriele

    Thanks for sending the logs. We’ll release an update shortly to resolve the issue.

  2. gabrired 5 years, 4 months ago

    Perfect, thank you, your software makes my life better! ;)

  3. Andrew Misplon Staff 5 years, 4 months ago

    Thanks for your support and understanding, it’s most appreciated. Apologies for the hassle. We’ll have this resolved in just a bit. I’ll keep you updated. Chat in a bit :)

  4. gabrired 5 years, 4 months ago

    No problem, great support, thank you

  5. Andrew Misplon Staff 5 years, 4 months ago

    Thanks for the wait. The update should be available at DashboardUpdates within the next hour or so. If any follow-up queries arise, please, let us know.

  6. gabrired 5 years, 4 months ago

    YES, it works fine now, thank you! Excellent and very fast support!

  7. Andrew Misplon Staff 5 years, 4 months ago

    Hi Gabriele

    Thanks for confirming the update has resolved the problem. Appreciate the help!

    As questions arise in the future, please, let us know.

    Cheers for now :)

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