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Corp – Unable to load customizer theme area, both menù and preview

By gabrired, 3 years ago. Last reply by Andrew Misplon, 3 years ago.

Hello,
since the latest update, the Customizer area doesn’t work.
I’ve already tried to deactivate all plugins but the problem remains.
With different themes, the problem doesn’t occur.

In the error logs via cpanel, I’ve found:

Stack trace:
#0 /home/flgckvsl/public_html/wp-includes/class-wp-customize-control.php(429): SiteOrigin_Settings_Control_Teaser->render_content()
#1 /home/flgckvsl/public_html/wp-includes/class-wp-customize-control.php(416): WP_Customize_Control->render()
#2 /home/flgckvsl/public_html/wp-includes/class-wp-customize-control.php(380): WP_Customize_Control->maybe_render()
#3 /home/flgckvsl/public_html/wp-includes/class-wp-customize-control.php(318): WP_Customize_Control->get_content()
#4 /home/flgckvsl/public_html/wp-includes/class-wp-customize-control.php(336): WP_Customize_Control->to_json()
#5 /home/flgckvsl/public_html/wp-includes/class-wp-customize-manager.php(4965): WP_Customize_Control->json()
#6 /home/flgckvsl/public_html/wp-includes/class-wp-hook.php(287): WP_Customize_Manager->customize_pane_settings(”)
#7 /home/flgckvsl/p in /home/flgckvsl/public_html/wp-content/themes/siteorigin-corp/inc/settings/inc/control/teaser.php on line 21
[19-Oct-2020 13:04:16 UTC] PHP Fatal error: Uncaught Error: Call to undefined method SiteOrigin_Settings::get_premium_url() in /home/flgckvsl/public_html/wp-content/themes/siteorigin-corp/inc/settings/inc/control/teaser.php:21

Hope this can help,
Thank you,
Bye, Gabriele

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  1. 3 years, 10 months ago Andrew Misplon
    Hi, I Work Here

    Hi Gabriele

    Thanks for sending the logs. We’ll release an update shortly to resolve the issue.

  2. 3 years, 10 months ago gabrired

    Perfect, thank you, your software makes my life better! ;)

  3. 3 years, 10 months ago Andrew Misplon
    Hi, I Work Here

    Thanks for your support and understanding, it’s most appreciated. Apologies for the hassle. We’ll have this resolved in just a bit. I’ll keep you updated. Chat in a bit :)

  4. 3 years, 10 months ago gabrired

    No problem, great support, thank you

  5. 3 years, 10 months ago Andrew Misplon
    Hi, I Work Here

    Thanks for the wait. The update should be available at DashboardUpdates within the next hour or so. If any follow-up queries arise, please, let us know.

  6. 3 years, 10 months ago gabrired

    YES, it works fine now, thank you! Excellent and very fast support!

  7. 3 years, 10 months ago Andrew Misplon
    Hi, I Work Here

    Hi Gabriele

    Thanks for confirming the update has resolved the problem. Appreciate the help!

    As questions arise in the future, please, let us know.

    Cheers for now :)

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