Hi, there is a bug in the plugin and a conflict with the wordpress block editor. please help and repair. The block editor will not work when a plugin is active. wordpreee block editor stopped working after plugin update.
please see this chat
hi, my block editor doesn’t work, what could be the reason?
Hi there! Thank you for contacting WordPress.com! I’m happy to help :)
Let me take a look at your site, I will be back with you in a moment.
ok
This is happening only on your site https://bucardimaria.com?
yes
I send you screen
Sure! You can create and upload the screenshot to https://snipboard.io/ and then send me the link to it here.
https://bucardimaria.com/wp-content/uploads/2021/09/screen111.jpg
Thanks, checking
I can see this when I press edit page in the side editor
I see. Please, can you try to edit your posts in a new incognito window?
ok
Thanks. Let me know how it goes.
in the incognito window I have to log in first, yes?
Yes
it’s the same :-(
It’s strange.
Do you have another browser on your computer?
https://bucardimaria.com/wp-content/uploads/2021/09/incognito.jpg
yes
i check
Thanks for testing it!
I’m testing on a different device because the intrnet explorer won’t open the page
Okay, thanks
everywhere on both devices: internet explorer and safari I see: unsupported browser
this page may not work correctly in your browser :-(
Okay, let me take a look to see if there’s any plugin that is interfering with this.
While I investigate this, could you please confirm if you added any new plugins, changed your active theme or made any significant modifications to your site prior to noticing this change?
Is there a problem with Gutenberg or the block editor, maybe there are other reports of this problem?
I’ve not seen any report yet, but let’s try to investigate what’s happening.
ok
just did an update Ste origins will try to disable site origins
Ah, okay, let me know how it goes
ok I wait
Were you able to deactivate the Site Origin plugin on your end? I am still seeing that it is activated.
ok I do now
now it works, so there is a problem with site origin. Conflict between plugins. what to do to fix it?
I see. You’ll have to contact their support directly about their plugin since we are not able to provide direct support on third party plugins that aren’t developed by us.
ok
thank you very much
You’re welcome. If you have any other questions, please feel free to open up a new chat, we’re happy to help :)
A transcript of this chat will be emailed to you shortly for later reference.
Hi Maria
Thanks for reaching out.
Please, start by checking for a working Page Builder baseline. Temporarily deactivate all plugins except for Page Builder. Once that’s done, re-test the issue, does it persist?
I did, unfortunately still the same problem. If I disable your plug, the page will be displayed
Hi Andrew, see this screen I found a conflict between these two plugs
if I want to create a new page or a new post I have to disable all your plugins!
After creating a post and a page I can enable these two
SiteOrigin CSS
The SiteOrigin Widgets Bundle
site is showing up then, but then I can’t add a new post anymore.
I have to turn on or off all the time. This is after the last update, before that it was ok.
Hi Maria
Thanks for your feedback. Page Builder pages built in the Classic Editor will retain the Classic Editor format to prevent data loss. To open new pages in the Block Editor, go to SettingsPage Builder: General and disable the Use Classic Editor for New Postssetting. If you’d like to manually migrate a class Page Builder page to the Page Builder Layout Block in the Block Editor, please, let me know and I’ll send the instructions.
thank you so much!!!
I’ll do the test soon
have a nice day
Thank you again
It’s our pleasure. If any follow-up queries arise, please, let us know.
Kind regards
Andrew
I create new posts in the classic editor. can you give me a link to the setting, i don’t know where to find it :-(
Sure; please, try going to:
https://bucardimaria.com/wp-admin/options-general.php?page=siteorigin_panels
Once there, disable Use Classic Editor for New Posts.
screen it is active with me all the time from the beginning :-(
the problem is, if I have this plugin active I can’t see my pages that are built in it :-( please see empty :-(
if this plugin is not active, the page shows :-(
I don’t know if you understand me well. when I create a new page, or want to change something on the page that is made on this plugin – then I have to turn on the plugin. When the plugin is enabled, the live page is blank. When I finish writing my post, then I have to turn off my pluin and then I can see the page in public. It’s kind of crazy, I know. this is from the last wordpress update.
Hi Maria
Do you have any active SiteOrigin Premium license?
I have so many licenses that I don’t know where I can find your key. How well I bought it together with the Nativ Church theme.
where can I find the license key?
I can give you admin access, I just need you to register. https://bucardimaria.com/moje-konto/
Do you have a plugin installed called SiteOrigin Premium? We can login and assist directly but are, unfortunately, limited by our free support scope. We can login and assist directly within our premium support scope.
I don’t have premium plugs, give me a link please buy
Hi Maria
Thanks for your consideration. Kindly, find our premium offering at Download: SiteOrigin Premium. You can reach us via email on [email protected].
Hi Andrew,
I bought the premium version and wrote to you at the e-mail address provided, please help. Thank you so much
Hi Maria
Thanks for your support; it’s hugely appreciated. We’re attending now.
Kind regards
Andrew