Home>Support>Compatibility Issue: Upgrading from page builder 2.4 to 2.6 breaks site

Compatibility Issue: Upgrading from page builder 2.4 to 2.6 breaks site

By insight, 6 years ago. Last reply by Alex S, 6 years ago.

Hi. We have built our own custom widgets for use with page builder.

We’re using page builder 2.4.25.

If we update to page builder 2.5 or 2.6 our backend editor stops working.

Is there a guide I can follow to troubleshoot?

Thanks.

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  1. 6 years, 4 months ago Alex S
    Hi, I Work Here

    Hi Insight,

    The differences between 2.4 and 2.6 are really quite large. Are your widgets made using the standard WordPress widget functionality or via the SiteOrigin Widgets Bundle framework? Is the code of your widget on GitHub or anything like that?

    Are your other plugins updated?

  2. 6 years, 4 months ago insight

    Hi Alex,

    Thanks for your reply.

    I need to clarify the issue – the backend still works, except for images are not saving when updating the page.

    We make our widgets using the SiteOrigin Widgets Bundle bundle I believe.

    Here is one of our widgets: https://pastebin.com/v2dALmeG

    Regards,
    Steve

  3. 6 years, 4 months ago insight

    I double posted – here is the other post.

  4. 6 years, 4 months ago Alex S
    Hi, I Work Here

    Hi Insight,

    Thanks. Your widget is made using the standard WordPress Widgets API functionality rather than the SiteOrigin Widgets Bundle Framework. A clear indication of this is the class doesn’t extend SiteOrigin_Widget, it includes WP_Widget. Unfortunately, as a result of this, we’re only able to provide limited assistance with this issue. I’ve had a look over your code and everything appears to be correct to us. To clarify, how is this widget being added? A plugin? Through the theme? I ask because I would like to replicate that setup as that’ll allow me to actually try the widget itself.

  5. 6 years, 4 months ago insight

    Hi Alex,

    Okay.

    The widget is being added through a page using the web builder interface.

    Regards,
    Steve

  6. 6 years, 4 months ago insight

    To clarify: through the page builder interface.

  7. 6 years, 4 months ago Alex S
    Hi, I Work Here

    Hi Insight,

    Sorry, you misunderstood. I’m not asking how you added the widget itself to the page but instead, I’m asking how you’ve added the provided code to your website? Is it being added by a custom plugin? Your theme? I ask because right now the code itself doesn’t really give me the full picture.

  8. 6 years, 4 months ago insight

    Oh okay.

    It’s part of the theme.

  9. 6 years, 4 months ago insight

    Would you like me to upload a copy of the theme for you?

  10. 6 years, 4 months ago Alex S
    Hi, I Work Here

    Hi Insight,

    Yes please.

  11. 6 years, 4 months ago insight

    No problem, here it is:
    http://www.insightcomdes.com.au/insight_design.zip

  12. 6 years, 3 months ago Alex S
    Hi, I Work Here

    Hi Insight,

    Thanks. I’ve looked at your theme and the previously provided Widget code is missing. This widget is being added via the theme, right? If so, where is the code located?

  13. 6 years, 3 months ago insight

    Hi Alex,

    Apologies, wrong theme. Try this one:

    http://www.insightcomdes.com.au/wtc%2029.3.18.zip

  14. 6 years, 3 months ago insight

    Hi Alex,

    We’ve just signed up for a Pro account.

    Kind regards,
    Steve

  15. 6 years, 3 months ago Private Message - Alex S Hi, I Work Here

    This is a private message.

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