Home>Support>Comments and subscriber lists not working

Comments and subscriber lists not working

I sent this a few days ago, didn’t hear back, so am trying again.

I have started a blog on my website, and I want to enable the comments, but don’t seem to be able to.
I want to know if I can have the comments enabled for just the blog and not the rest of the site, I don’t want people leaving comments on pages. Make the whole site look too much like a blog then.

The other thing is subscribers, they aren’t appearing properly. According to the stats page, jetpack, there is only one subscriber, however when I go to the subscribers page there are 6. I also know that some people have tried to subscribe and it hasn’t worked.

Leanne

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  1. 10 years, 3 months ago Andrew Misplon
    Hi, I Work Here

    Hi Leanne

    Sorry about that, I answer most threads on the forum myself so I must have somehow missed that one.

    On your pages you’ll need to disable comments, one page at a time, here is how: http://support.siteorigin.com/removing-comment-box-from-a-page/. Comments will appear by default on posts.

    Please head to Users and confirm how many subscribers are listed there. Next head to Settings > General and check the Membership and New User Role settings, make sure they are correct.

    Let me know how this goes.

  2. 10 years, 3 months ago Leanne Cole

    Thanks Andrew,

    Have sorted out the comments bit, I think, no one has left a comment yet, that I am aware of, but hopefully should be able to find out it if is working soon.

    The followers subscribers is all so weird. According to the stats page then there is 1 subscriber follower,
    Then when you click on that I am told this
    WordPress.com Followers (1) | Email-only Followers (0)
    When I click on WordPress.com Followers (1) seven subscribers/followers come up.

    Now when I do what you say, go to Users, there are 53 subscribers. So do I actually have any or not? No idea what is happening.

  3. 10 years, 3 months ago Andrew Misplon
    Hi, I Work Here

    Please could you send through a set of temporary login details and your url to [email protected] and I’ll take a look.

    Thanks

  4. 10 years, 3 months ago Andrew Misplon
    Hi, I Work Here

    Hi Leanne

    It looks like you’ve created a WordPress.com blog and linked it from your WordPress.org blog which runs Origami. Is your question related to comments and subscribe setting here?

    http://leannecolephotography.com/

    WordPress.org is the self hosted system that runs on your own server, Origami is a theme for that system. WordPress.com is the hosted version, we don’t have any themes running on the .com version at this stage.

    Perhaps point out the area where you’re battling on the .com site and I’ll take a look. I don’t have much experience on this platform but can perhaps suggest a way forward here.

  5. 10 years, 3 months ago Leanne Cole

    HI Andrew

    I know the difference between the .com and the .org
    I have over 24,000 followers on the wordpress.com site, no issues with it at all.

    The leannecole.com.au is the wordpress.org site, and I have a blog on that now, but I refer to it as the news blog. I also have a link to my wordpress.com blog, leannecolephotography.com

    This has absolutely nothing to do with http://leannecolephotography.com/

    On my origami site, http://leannecole.com.au/ apparently the subscribers and followers don’t work.

    I hope this is clearer.

  6. 10 years, 3 months ago Andrew Misplon
    Hi, I Work Here

    For sure, thanks for the info.

    I’m still not with you though.

    * Are you referring to email update subscribers?
    * Is the footer widget “Subscribe to Blog via Email” where you are collecting those subscribers?
    * Where are you attempting to output the number of subscribers?

  7. 10 years, 3 months ago Leanne Cole

    All of it really,

    On my blog, the one I don’t need help with, I have the widget for subscribers, people click it, and start following the blog, when I go to the stats page, down the bottom there are links for subscribers/followers, it gives you a number, and then you can click on it and see how many followers you have or who they are.

    Now on this site, I have the widget, I go to the stats pages, and down the bottom it has subscribers, 1 Blog and that is what it says, so you click on that and you get this
    My Followers (1)
    WordPress.com Followers (1) | Email-only Followers (0)
    Search Followers:

    so I clicked on WordPress.com Followers (1) and up comes a list of 10 people, myself included, though have no idea how I got there.

    The numbers don’t add up.

    On my other blog, the one that I don’t need help with, I looked up users and there is one, only one, me, the administrator.

    On this blog if I go to users there are 65, all but one are subscribers. The other being me, the administrator. Who the hell are these other 64 people and why are subscribers there.

    Why doesn’t the number of followers numbers not add up anywhere. Do I actually have any? Is there something wrong with the subscriber widget?

    Nothing seems to add up or work properly.

  8. 10 years, 3 months ago Andrew Misplon
    Hi, I Work Here

    Please send through a set of temporary login details to [email protected] for your .org site and I’ll take a look.

  9. 10 years, 3 months ago Leanne Cole

    I already did, don’t you have the last email I sent you about those.

  10. 10 years, 3 months ago Andrew Misplon
    Hi, I Work Here

    Apologies, got it.

  11. 10 years, 3 months ago Andrew Misplon
    Hi, I Work Here

    Ok so question 1:

    Why do you have 10 WordPress.com subscribers but only show count (1). I’m not sure, I’m doing some searching now.

    Question Two:

    Why do you have 66 users registered as subscribers?

    Under Settings > General you have ticked Anyone can register. Just looking at the uniformity of usernames there these look like Spam signups. So I’d un-tick that setting if you don’t need users to register for anything. If you did need users to register then you could use http://wordpress.org/plugins/wangguard/ to prevent the Spam signups.

  12. 10 years, 3 months ago Andrew Misplon
    Hi, I Work Here

    So Greg and I took a look at the count issue this morning. I’m afraid we have no idea why this might happening – basically 10 subscribers showing as 1. To confirm it’s not Origami you could switch to Twenty Fourteen or any default theme but I’m pretty sure this isn’t theme related. My suggestion would be to open a ticket on the Jetpack forums and try get an answer there as I believe this is a Jetpack issue.

    http://jetpack.me/contact-support/

  13. 10 years, 3 months ago Leanne Cole

    Yeah, maybe, or I just live with it. I just thought it was strange. Thanks for checking it out.

    I have done the other stuff that you recommended. I un-ticked that setting, deleted all the users except myself, and have installed the plugin wangguard.

    Great theme, I really do like it.

  14. 10 years, 3 months ago Andrew Misplon
    Hi, I Work Here

    For sure.

    It might be worth just firing a mail off there while you’re on it. Or opening a public ticket here: http://wordpress.org/support/.

    All the best!

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