Home>Support>“comment function” does not appear

“comment function” does not appear

By Sascha Drömer, 9 years ago. Last reply by Andrew Misplon, 9 years ago.

Hi,

among my post the comment function is not displayed.

There is no custom css setting and in the article the comment function is still activated. What can I do? I am not aware of turning them off somehow.

I would like to receive the comment function.

Thanks

URL: http://ww.picturesmile.de

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  1. 9 years, 5 months ago Daniel
    Hi, I Work Here

    Hi Sascha

    FIrst of all enable comments globally in your WordPress admin, navigate to Settings > Discussion. When you’re on a specific post or page, you can enable comments in the discussion metabox. Just check both options and comments will be displayed on the page.

    Try that out

    Cheers

  2. 9 years, 5 months ago Sascha Drömer

    Both option ere enabled.

    Pleas look: https://www.dropbox.com/s/1bdyzrm5xnyueio/comment.pdf?dl=0

    Website: http://www.picturesmile.de

    Thank you for helping

  3. 9 years, 5 months ago Sascha Drömer

    No one there who can help me? This is a big problem.

    I know not at all since when that no longer works. The everything went perfectly. I think since an update is no longer possible. I had made some time no more adjustments.

    Thanks

  4. 9 years, 5 months ago Daniel
    Hi, I Work Here

    Hi Sascha

    Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:

    [email protected]

    Just navigate to Users > Add New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the “Send Password” field so we receive the details.

    Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.

  5. 9 years, 5 months ago Sascha Drömer

    Thanks, you have a eMail…..

  6. 9 years, 5 months ago Private Message - Daniel Hi, I Work Here

    This is a private message.

  7. 9 years, 5 months ago Sascha Drömer

    Mhh, okay,

    I send you another mail on [email protected]

    Hope it works.

    Thank you for your help

  8. 9 years, 5 months ago Andrew Misplon
    Hi, I Work Here

    Hi Sascha

    Sorry to hear about the hassle. I’ll jump in here if everyone is cool with that.

    Global settings. Sounds like you’ve confirmed that your global settings are ON for comments. That’s at Settings > Discussion. These settings are only applicable for new posts though, not existing posts.

    Let’s try work this post as an example: http://www.picturesmile.de/360-panorama-stichen-mit-ptgui-krpano/. Please try editing that post, click Screen Options top right and ensure the Discussion box is checked. Then scroll down to below the Visual tab and make sure the Discussion options there are also checked.

    (A quick reminder that Screen Options only control what we see when editing in WordPress, they don’t control what the user sees on the front end).

    If you don’t have any luck with the above, given the forum private email issues, please email through a set of temporary login details to me at: [email protected]. Please send the email from yourself and include a link back to this thread so I can reference everything.

    Thanks :)

  9. 9 years, 5 months ago Sascha Drömer

    Hi,

    I’ve tested it and everything is checked. There is no comment.

    I just got an email with the necessary login data [email protected].

    Thank you for helping

  10. 9 years, 5 months ago Andrew Misplon
    Hi, I Work Here

    Thanks. I took a look now and I’m not sure why this is happening. Please could you try the following:

    1. Create a new posts, do comments work there?

    2. If not we’ll need to try troubleshoot.
    * Switch back to Vantage parent, re-test.
    * Temporarily de-activate all non-SiteOrigin plugins and re-test.

    Thanks

  11. 9 years, 5 months ago Sascha Drömer

    Hi,
    If I create a new post, it works well.
    But how do I get at the old post again. That was always active. Never turned off.

  12. 9 years, 5 months ago Andrew Misplon
    Hi, I Work Here

    Thanks, that helps narrow it down a bit. Unfortunately we’ll need to try running through the steps I outlined:

    2. If not we’ll need to try troubleshoot.
    * Switch back to Vantage parent, re-test.
    * Temporarily de-activate all non-SiteOrigin plugins and re-test.

  13. 9 years, 5 months ago Sascha Drömer

    Hi,

    I have all plugins disabled. No comment box.

    A Plugin is not the reason

  14. 9 years, 5 months ago Andrew Misplon
    Hi, I Work Here

    Same story with the parent theme activated?

  15. 9 years, 5 months ago Sascha Drömer

    Yes, Child theme installed

  16. 9 years, 5 months ago Andrew Misplon
    Hi, I Work Here

    Please re-test with the parent theme, Vantage (original) activated. Thanks.

  17. 9 years, 5 months ago Sascha Drömer 
     /*
Theme Name: Vantage Child
Author: SiteOrigin
Author URI: http://siteorigin.com/
Theme URI: http://siteorigin.com/theme/vantage
Description: Vantage Child Theme
Version: 1.0.0
Template: vantage
Text Domain: vantage
Domain Path: /languages/
*/

/* =Theme customization starts here
-------------------------------------------------------------- */ 
     <?php

/**
 * Enqueue the parent theme stylesheet.
 */

add_action( 'wp_enqueue_scripts', 'vantage_parent_style' );
function vantage_parent_style() {
    wp_enqueue_style( 'parent-theme', get_template_directory_uri() . '/style.css' );
}

/**
 * Enqueue the child theme stylesheet.
 */

add_action( 'wp_enqueue_scripts', 'vantage_child_style', 20 );
function vantage_child_style() {
    wp_enqueue_style( 'child-theme', get_stylesheet_uri() );
}



/* =Theme customization starts here
-------------------------------------------------------------- */

    The user settings I have not copied

  18. 9 years, 5 months ago Andrew Misplon
    Hi, I Work Here

    100%, I didn’t see any problems with your child theme. I’m out of ideas right now. It’s a quick test worth trying. Briefly please try switching back to the parent.

  19. 9 years, 5 months ago Sascha Drömer

    Even with the original theme no comment box

  20. 9 years, 5 months ago Andrew Misplon
    Hi, I Work Here

    Cool, thanks for trying, you can switch back to the child. I’ll take another look shortly.

  21. 9 years, 5 months ago Andrew Misplon
    Hi, I Work Here

    Please check the options in WP-Optimize plugin. One of that plugin’s features:

    * Enable/Disable comments for all published post

  22. 9 years, 5 months ago Andrew Misplon
    Hi, I Work Here

    Check on the Settings page of WP-Optimize. When I enable trackbacks there I get a success message. But when I try enable comments it says:

    Kommentare aktiviert in allen aktuellen und bereits veröffentlichten Beiträgen
    Einstellungen aktualisiert

    Even though I said Activate not De-activate. Perhaps you can take a look at this plugin. It’s possible the problem is here.

  23. 9 years, 5 months ago Sascha Drömer

    Hi, I use the plugin for years in various installations WordPress.

    no Problem

    I have activated the plugin, but no comments.

    mhhhh

  24. 9 years, 5 months ago Andrew Misplon
    Hi, I Work Here

    To confirm, you did test with all non-SiteOrigin plugins de-activated at once?

    Is everything up to date at Dashboard > Updates?

    Thanks

  25. 9 years, 5 months ago Sascha Drömer

    All plugins are disabled at the same time

    All plugins are up to date

  26. 9 years, 5 months ago Andrew Misplon
    Hi, I Work Here

    Thanks for the effort. Hopefully we haven’t missed something obvious. I’ll need to get a consult on this. Out of ideas for now. I’ll come back to you ASAP.

  27. 9 years, 5 months ago Sascha Drömer

    Okay, DANKE für die Mühe.

    Freu mich auf Rückmeldung

  28. 9 years, 5 months ago Sascha Drömer

    Okay, THANK YOU for the effort.

    Looking forward to feedback

  29. 9 years, 5 months ago Andrew Misplon
    Hi, I Work Here

    I did a quick test earlier, which if you’re feeling up for, you can also try.

    Try de-activating all plugins.
    Switch to the default theme Twenty Fifteen which I installed.

    The problem seems to persist. I didn’t this setup with a new post, perhaps you could.

    If you get the same results with the above test it means we’re looking at a core WordPress issue and would most likely need to look at replacing all WordPress files. Basically doing a manual update. After that, I’m not sure, we might need to consider a re-install.

  30. 9 years, 5 months ago Sascha Drömer

    Okay, now that was working about an hour.

    All plugins are disabled and the theme is activated. No comment box in old Article.

    For some mistakes and Footer text has been completely deleted after I have the correct them reactivated.

  31. 9 years, 5 months ago Andrew Misplon
    Hi, I Work Here

    Hi Sascha. Sorry not quite with you there. The final test we could do to confirm the WordPress core is having a problem would be to turn all plugins off, switch to Twenty Fifteen and add a new post. If all the settings are saved correctly and this new post doesn’t show a comment form we’ll know we’re working with a problem in the core.

  32. 9 years, 5 months ago Sascha Drömer

    A new post is created with all enabled plugins and in its current state with comment. It is working. It’s all about the old post. Since the suddenly no longer displayed.

  33. 9 years, 5 months ago Andrew Misplon
    Hi, I Work Here

    Thanks for clearing that up for us Sascha. I’m unfortunately out of ideas. When I tested I de-activated all plugins and switched to Twenty Fifteen. I re-checked that comments were on. In that very default state (default theme, no plugins) comments still didn’t show for existing posts. I’ve consulted with Greg here at SiteOrigin, he’s unfortunately also out of ideas beyond what we’ve already tried.

    Updating WordPress manually might be the next option to try:

    http://www.wpbeginner.com/wp-tutorials/how-to-manually-update-wordpress-using-ftp/

  34. 9 years, 5 months ago Sascha Drömer

    Hi,

    So, the problems are getting bigger.

    I made a mauelles update. That all works. But do not comment box.

    Additional problem is now I can not make updates Maehr. I get error messages. Both theme updates, as well as plugin updates.

    Please help

  35. 9 years, 5 months ago Andrew Misplon
    Hi, I Work Here

    Thanks for letting us know your progress. What error messages are you seeing?

  36. 9 years, 5 months ago Sascha Drömer

    Aktualisiere Übersetzungen
    Aktualisiere Übersetzungen für Twenty Fourteen (de_DE)…

    Die Datei konnte nicht kopiert werden. /picturesmile/webseiten/www.picturesmile.de/wp-content/languages/themes/twentyfourteen-de_DE.mo

    Das Update der Übersetzung ist fehlgeschlagen.

    Aktualisiere Übersetzungen für Twenty Thirteen (de_DE)…

    Die Datei konnte nicht kopiert werden. /picturesmile/webseiten/www.picturesmile.de/wp-content/languages/themes/twentythirteen-de_DE.po

    Das Update der Übersetzung ist fehlgeschlagen.

    Zurück zu WordPress Aktualisieren gehen

  37. 9 years, 5 months ago Sascha Drömer

    Der Updateprozess beginnt. Dies kann eine Weile dauern, hab bitte etwas Geduld.

    Anschalten des Wartungsmodus…

    Aktualisiere Plugin SOFORT Banking for WooCommerce (1 von 1)
    Runterladen der Aktualisierung von http://woothemes-products.s3.amazonaws.com/plugin-packages/woocommerce-gateway-sofortueberweisung-de/woocommerce-gateway-sofortueberweisung-de.zip?AWSAccessKeyId=AKIAJE6A7GBT4ZRLENMA&Expires=1429750697&Signature=fzKmwAIkwdGaHkIk8HvqioKDEx0%3D…
    Entpacken der aktualisierten Version…
    Die aktuelle Version wird installiert…
    Die alte Version des Plugins wird entfernt…
    Plugin-Aktualisierung fehlgeschlagen.
    Beim Aktualisieren von SOFORT Banking for WooCommerce trat ein Fehler auf: Altes Plugin konnte nicht entfernt werden.
    Einige deiner Übersetzungen müssen aktualisiert werden. Warte noch ein paar Sekunden ab, während wir die ebenfalls aktualisieren.

  38. 9 years, 5 months ago Magus
    Hi, I Work Here

    Hi Sascha

    The errors displayed most likely relate to folder or file permissions with your host. If you did reinstall wordpress via FTP as Andrew suggested earlier then it may not have set the correct permissions on the folders/files.

    WordPress default permissions should be as follows.

    All FILES should have permissions set to 644
    All DIRECTORIES (i.e. folders) should have permissions set to 755

    Especially check the permissions for the WP-Content, WP-Content\Plugins and WP-Content\Themes directories.

    Hope this helps

    Magus

  39. 9 years, 5 months ago Sascha Drömer

    Hi,
    Unfortunately this does not help. The permissions are all set correctly. I know the subject.

  40. 9 years, 5 months ago Andrew Misplon
    Hi, I Work Here

    Hi Sascha

    We’ve located the cause of the problem. Greg jumped in with fresh ideas today and spotted the problem. We also switched the admin language over to English for bit. This option was checked:

    Automatically close comments on articles older than 14 days

    Un-checking it resolves the problem.

    My sincere apologies for not thinking of this or spotting this earlier. Very embarrassing! So sorry for all the time wasted.

  41. 9 years, 5 months ago Sascha Drömer

    Oh, no …

    I have to apologize. 1000 times I’ve watched since and each time skipped this point.

    The’m really sorry that I have not seen that.

    The updates are now playing again. This has made my server admin. Those were the folder permissions.

    Very, very many thanks for your effort. Great Support !!!

    I will recommend you. In any case

    Thanks

  42. 9 years, 5 months ago Andrew Misplon
    Hi, I Work Here

    Awesome, glad to hear you were able to also sort out the permissions. Thanks for your understanding and support.

    All the best.

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