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When i click Apperance > Customize the colour menu dosen’t appear until a few second later then it dissapears if i am quick enough i can click on it quickly an was able to change the background colour. However it is a pain in the ass. I need to change the masthead colour and cant and and cant change the footer only the backgrounf image again if i’m quick enough.
I bought this VANTAGE theme so i didnt have to do the css, now im stuck, can anyone help me i paid for the premium theme for this reason.
Adjust the background color by navigating to Appearance > Customize > Color. Under the heading background color, click on the “Select Color” button Cannot
Hi Doug
Apologies, the documentation needs an update.
You’ll find all the options you’re looking for at Appearance > Customize > Theme Design.
The masthead background color is at Theme Design > Page > Masthead Background Color.
Hope that helps.
Hi Andrew thanks for you information, this is the area i have been in whilst i have the opportunity to add a masthead background image the Masthead Background colour is unclickable .
The page background can be changed i have changed it to #cdecf8 however i cannot change the masthead background colour to #09a5df i remains in
#masthead {
background: #ffd711
}
When i first downloaded the Premium version of vantage i could do anything with colours as a result i was simply trying out the yellow now it is stuck there which defeats the purpose of buying your product.
Any further assistance in this matter would be greatly appreciated
This sounds like it could be a plugin conflict issue. First, run all pending updates from Dashboard > Updates. Next, can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.
Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.
Hi Andrew i deactivated all plugins and still the same thing happens Appearance > Customize > Theme Design. the colours menu comes up for half a second and dissapears. I am in a difficult situation now any remedy for this would be appreciated.
Hi Doug
Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:
[email protected]
Just navigate to Users > Add New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the “Send Password” field so we receive the details.
Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.
I have the same problem. It started after I updated to the latest version of WP,
Hi Chriskov
We’d like to help you, but can you please start a new thread with your question? We can only offer you the best support possible when you’re the owner of a thread.
Page: New Thread
If you’re a premium user, please be sure to enter your order number so we can properly prioritize your thread.
Hi Chriskov, Even the css is playing up now, i hope Andrew has a solution for us both. I’m going to suggest he logs in and has a look
Cheers
Hi Andrew you now have access.
Cheers
Thanks Doug. Nothing has come through yet. If you checked the “Send email” checkbox then it should hopefully arrive in a bit. If you don’t see the details arrive here in 30mins or so. Please, use the Private Reply checkbox to send them manually. Only SiteOrigin and you will be able to see them. Thanks.
Andrew,
It looks like you cant get in email me and i will send you a login myself.
Andrew, It’s been three days now can we make it a priority to get this fixed, i am happy to pay you guys to have it fixed.
Please could you manually send the login details. Enter them here and use the the Private Reply checkbox at the bottom right. Thanks :)
I have solved to problem by doing up a banner in photo shop an replacing the header.. Vantage theme is still not working as it should, it was an unfortunate purchase. I hope you resolve your issues prior to you next update so that others will not have the same issue. If it starts working i will let you know.
Hi Doug. Sorry to hear you’re still having a problem with this. We’re not seeing this issue in our local testing so it’s not something we’re able to resolve. We’d love to help you out and resolve the challenge. If you’d like to investigate further, please, email me on [email protected] with your URL and a set of login details so I can investigate.
Thanks