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Code at the top of my page?

Open 11 replies pluginplugin-page-builderquestion
TeeKay
6 years ago · Last reply by Andrew Misplon 6 years ago

I built my site about two years ago, with no knowledge of WordPress before. Since then, I haven’t made many changes to it. Now I am trying to add a new page and every time I create a new page I have all this code showing at the top of the page when I go to live editor, even when I copy a page that doesn’t show the code after I copy it, it is there. I wish I could post a picture of it or copy the text, but it won’t let me copy it.

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Replies

11
  1. Andrew Misplon Staff 6 years, 2 months ago

    Hi TeeKay

    Please, take a screenshot of the issue, upload to imgur.com or similar and send us the link. Thanks :)

  2. TeeKay 6 years, 2 months ago

    https://photos.app.goo.gl/i2PEFrvVsnj2mNnS8

  3. Andrew Misplon Staff 6 years, 2 months ago

    Thanks. Does the issue persist if you temporarily deactivate all plugins not authored by SiteOrigin?

  4. TeeKay 6 years, 2 months ago

    yes

  5. Andrew Misplon Staff 6 years, 2 months ago

    Does the issue persist if you temporarily deactivate all non-SiteOrigin plugins AND switch to a default theme like Twenty Nineteen? If so, please, send a link to a page impacted by the issue.

  6. TeeKay 6 years, 2 months ago

    No, it doesn’t

  7. Andrew Misplon Staff 6 years, 2 months ago

    Please, send a link to a page impacted by the issue. Thanks.

  8. TeeKay 6 years, 2 months ago

    The code doesn’t show up in the Twenty Nineteen theme. Of course, now my site doesn’t look the same. What does this mean? A problem with Page Builder Framework? (That’s the theme I am using.) Someone told me that when I previously used the theme, there were ShortCodes in the page builder, and apparently they are not there now. I have no idea what this means or how I can get rid of the code. Please don’t tell me I have to redo my site.

  9. Andrew Misplon Staff 6 years, 2 months ago

    It means that the theme is involved in the issue. Please, reactivate your theme and send us a link to an impacted page. Thanks.

  10. TeeKay 6 years, 2 months ago


    http://goneflash.com/?page_id=101

  11. Andrew Misplon Staff 6 years, 2 months ago

    Thanks. It might be worth also reaching out to theme support for a hand https://wp-pagebuilderframework.com/support/.

    It looks like the shortcodes are in your menu. Try and investigate the issue from there. How were widgets added to your menu? Are you perhaps using https://wp-pagebuilderframework.com/docs/mega-menu/. If so, if you go to Appearance > Menus and access your menu, are there shortcodes in the menu item descriptions?

    Theme support might have a much better idea of what’s happened and how Page Builder is being used in the menu.

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