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Circle Icons messed up

Resolved 19 replies premiumthemetheme-vantage
Valentino Zahrnt
11 years ago · Last reply by Andrew Misplon 11 years ago

The Circle Icons do not show the proper Symbols but 4 letters/numbers. An example can be found at http://zahrnt.com/kreativ-denken. The problem occurred after transferring the site from my localhost to my domain.

This issue has already been discussed (https://siteorigin.com/thread/circle-icons-not-working-properly/#comment-44904). I did what the user Cory Hecht did: “I have checked this on multiple computers. I am using chrome on windows right this second. I have no updates available. I de-activated all of the plugins and I cleared the cache. It’s still showing up as boxes for me. And I don’t have any caching plugins.” (except for clearing the cache, about which I am no sure how it could matter as the problem exists with multiple computers/browsers, though not on all of them)

What else could I do? Thanks!

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Replies

19
  1. Andrew Misplon Staff 11 years, 4 months ago

    Hi Valentino

    This is most likely the issue. Font Awesome is being loaded from the following url:

    http://zahrnt.com.213-203-203-211.net-publics.de/wp-content/themes/vantage/fontawesome/css/font-awesome.css?ver=3.2.1

    Please head to Settings > General and take a look at your Site and WordPress URL’s. Once the above URL matches your site’s URL the problem should resolve.

  2. Valentino Zahrnt 11 years, 4 months ago

    Hi Andrew, I copied http://zahrnt.com.213-203-203-211.net-publics.de/wp-content/themes/vantage/fontawesome/css/font-awesome.css?ver=3.2.1 into Settings > General > URL not really believing that this would be the solution … but what happened was quite regrettable: The entire site is messed up and I can no longer log in to the dashbord to make changes. Instead I am being transferred to a page that describes Font Awesome. How can I undo this???

  3. Andrew Misplon Staff 11 years, 4 months ago

    Phew ok let me think for a second. What I said was to ” take a look at your Site and WordPress URL’s”, not to copy that url in there. Apologies that you thought that. I’ll be with you now.

  4. Andrew Misplon Staff 11 years, 4 months ago

    Ok, we can resolve this with FTP access. Please login to your server and copy wp-config.php from your root folder to your desktop. Then at the bottom copy these lines in:

    define('WP_HOME','http://example.com');
define('WP_SITEURL','http://example.com');

    Swap out example.com with your url. Save and re-upload, that should sort this out.

  5. Andrew Misplon Staff 11 years, 4 months ago

    Basically, what I was highlighting is that Font Awesome was being loaded from a url different to your site url. The different url is being set at Settings > General so I was indicating to go check those urls and make sure they are the same.

    Let me know you come along here.

  6. Andrew Misplon Staff 11 years, 4 months ago

    My bad, I do see how what I said was confusing. Sorry about that!

  7. Valentino Zahrnt 11 years, 4 months ago

    Great to hear back from you so quickly! I tried
    define(‘WP_HOME’,’http://zahrnt.com.213-203-203-211.net-publics.de’);
    define(‘WP_SITEURL’,’http://zahrnt.com.213-203-203-211.net-publics.de’);
    and
    define(‘WP_HOME’,’http://zahrnt.com’);
    define(‘WP_SITEURL’,’http://zahrnt.com’);
    and the 2 combinations of the shorter and the longer URL.
    The result was that I got to the normal log-in page (rather than one where everything was on the left side). But it does not recognize my password any longer.

  8. Andrew Misplon Staff 11 years, 4 months ago

    So sorry about the confusion here. Ok so can you get to the login page? If so can you use the password reset link?

  9. Valentino Zahrnt 11 years, 4 months ago

    I should add that I didn’t use FTP but changed them directly in the Paralles Plesk backend. But I guess that doesn’t matter.

  10. Andrew Misplon Staff 11 years, 4 months ago

    Yeah file manager or FTP, either is fine.

  11. Valentino Zahrnt 11 years, 4 months ago

    Reset didnt’t change anything. But I made an interesting observation: If I enter a wrong password, the box in the middle is shaking and I get a notification, if I enter the correct one, it is simply erased.

  12. Andrew Misplon Staff 11 years, 4 months ago

    So nothing is being received when you use this form?

    http://zahrnt.com.213-203-203-211.net-publics.de/wp-login.php?action=lostpassword

  13. Andrew Misplon Staff 11 years, 4 months ago

    Are you logging in here?

    http://zahrnt.com.213-203-203-211.net-publics.de/wp-login.php

  14. Valentino Zahrnt 11 years, 4 months ago

    Yes, I did receive an email and reset the password.
    Yes, this is where I try to log on.

    I currently have this in config-php

    define(‘WP_HOME’,’http://zahrnt.com.213-203-203-211.net-publics.de’);
    define(‘WP_SITEURL’,’http://zahrnt.com.213-203-203-211.net-publics.de’);

  15. Andrew Misplon Staff 11 years, 4 months ago

    Can you perhaps email me your WordPress login details so I can check quickly.

    [email protected]

  16. Valentino Zahrnt 11 years, 4 months ago

    It’s on its way to South Africa.

  17. Valentino Zahrnt 11 years, 4 months ago

    If that helps, I can also send you the details of my backend.

  18. Valentino Zahrnt 11 years, 4 months ago

    Hooray! The page is back – and the icons are fine.
    Time for a late lunch :)

  19. Andrew Misplon Staff 11 years, 4 months ago

    Really stoked to hear that. Thanks for being patient along the way, appreciate it!

    Chat soon.

    Cheers.

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