Hi there,
I have a site running Page Builder 2.6.7, as well as the Site Origin Widgets Bundle 1.11.18. Previously, we’ve been able to work very successfully in Page Builder, but now, when we click on the SiteOrigin Editor widget, we get a blank page with a timestamp, and the browser just loads indefinitely.
Here are some screenshots:
https://www.dropbox.com/s/3cj2h02reutyaqs/widgets.png?dl=0
https://www.dropbox.com/s/yzidhlcw7nksvsy/timestamp%20page.png?dl=0
I haven’t seen this issue before, and I’m not quite sure how to proceed. We did migrate this week to WPEngine, but I haven’t had this issue with any of the other dozens of sites we’re hosting on WPEngine. Thanks for your help!
Karen
Hi Karen,
The date outputting when you open a widget is a common sign that Wordfence, for whatever reason, has incorrectly flagged the request. To resolve this please navigate to WP AdminWordfenceTools and open the Live Traffic tab. Filter by Blocked by Firewall and search the request you just made, it’ll be associated with your user account and the parm will start with body: instance=%7B%22frames%22%3A%5B%7B%22content. Click Whitelist param from Firewall.
That was absolutely the problem. We’re in the process of moving to a server with more security at the server level, so we’re rapidly using Wordfence less and less, anyway. So, I just deactivated it, and had no more issues. Thank you!