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5
  1. Alex S Staff 10 years, 14 days ago

    Hi Victoria Delgo

    This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.

  2. Victoria Delgo 9 years, 11 months ago

    thank you, but non of the above works… is there something else i can do?

  3. Alex S Staff 9 years, 11 months ago

    Hi Victoria,

    Do you have a public URL where we can take a look at what’s going on? If you need to keep this URL private from other users, just select “Private Reply” on the bottom right of the comment box.

  4. Victoria Delgo Private 9 years, 11 months ago

    This is a private message.

  5. Alex S Staff 9 years, 11 months ago

    Hi Victoria,

    Sorry for the delay. Can you be more specific about some of the text you’re trying to change?

    Actually, come to think of it. Are you stating it’s not displaying on the frontend, or that you aren’t given the option on the editor?

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