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9
  1. Alex S Staff 9 years, 9 months ago

    Hi Jan,

    This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related. Ideally, if you could also tell me the name of your theme that would be greatly appreciated.

  2. Jan Atsma 9 years, 9 months ago

    Hi Alex, thanks for your swift reply.
    WordPress update 4.5.2 causes this.

    Off course I renamed the plugin folder and changed theme.
    But the plugin keeps spinning and not working.

    I’ll be testing other possibilities

    regards

  3. Alex S Staff 9 years, 9 months ago

    Hi Jan,

    What theme are you using?

  4. Jan Atsma 9 years, 9 months ago

    http://demo.crocoblock.com/wp-themes/journey-travel-agency

  5. Alex S Staff 9 years, 9 months ago

    Hi Jan,

    Do you have a public URL where we can take a look at what’s going on? If you need to keep this URL private from other users, just select “Private Reply” on the bottom right of the comment box.

  6. Jan Atsma 9 years, 9 months ago

    hi Alex,

    I’ve been shaking up things up this morning, reinstalling plugins, and testing.

    Site is not loading at the moment http://www.atsites.nl/

    I’ll be back at you

  7. Jan Atsma 9 years, 9 months ago

    Hi Alex

    Site is up again.
    Everything seems to work except page builde

    see http://screencast.com/t/K9svbbPK

    regards

  8. Jan Atsma 9 years, 9 months ago

    Hi Alex

    WordFence is de culprit…

    Latest Version does not work together with SO PageBuilder

    regards

  9. Alex S Staff 9 years, 9 months ago

    Hi Jan,

    Ah, yes. It’s due to that extremely strict XSS firewall rules it adds. The issue with that plugin at the start is that it’s initially very strict so things like the Learning Mode do definitely help. However, if you want to “skip” the learning process and just use your widgets you can do so pretty easily. Go to the affected widget and open it up, don’t get “blocked” yet. Instead open up another tab on WP AdminWordFenceLive Traffic and filter it by blocked traffic. Then make an adjustment to your button widget and you’ll get blocked. Go back to the Wordfence tab and press the whitelist param from FireWall button. This is 100% safe as the contents of the field are not at all close to what would be required for an XSS attack. (it’s really quite odd it would even suggest such a thing…).

    Let me know if this helps.

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