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Can’t customise vantage theme

Resolved 7 replies premiumthemetheme-vantage
saifurv
11 years ago · Last reply by Daniel 11 years ago

I am using a premium vantage theme i purchased last year and updated the theme today to the latest update. Although i can edit my site in terms of add new page and install plugins etc i cant seem to access the customise them settings and get the following error message:

Fatel error: Call to understand method WP_`Cusomize_Panel::json() in /websites/123reg/linuxPackage22/co/nn/connecting-people.co.uk/public_html/wp-admin/customize.php on line 289

Can you tell me if this is an issue my end and what i need to do to fix this please.

URL: http://www.connecting-people.co.uk/wp-admin/customize.php?return=%2Fwp-admin%2F

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Replies

7
  1. Daniel Staff 11 years, 1 month ago

    Hi there,

    Do you have non Site Origin plugins installed? I recommend that you deactivate them all and check whether the error has been ironed out. If so re-activate the plugins one at a time to isolate which one may be bringing conflict.

    Try that and let me know the outcome

  2. saifurv 11 years, 1 month ago

    Hi Addo

    I have tried what you what you suggested and deactivated all non site origin plugins and also deactivated all plugins as well and still i have the same problem.

    I am using the latest premium vantage theme version 2.3.3 and wordpress version 4.0.1

  3. Daniel Staff 11 years, 1 month ago

    Hi Saifur,

    Could you send me temporary login credentials to your WordPress site so that I may have a closer. Please ensure that it is sent in a private comment.

    Cheers!

  4. saifurv Private 11 years, 1 month ago

    This is a private message.

  5. Daniel Private Staff 11 years, 1 month ago

    This is a private message.

  6. saifurv 11 years, 1 month ago

    Hi

    I have managed to fix the issue which was that i had to update my wordpress to 4.1.1 The site is now working.

    Thank you

  7. Daniel Staff 11 years, 1 month ago

    Hi Saifurv,

    Perfect :-)

    Always feel free to open a new thread whenever you require support

    Cheers

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