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Can’t customise vantage theme

Resolved 7 replies premiumthemetheme-vantage
saifurv
11 years ago · Last reply by Daniel 10 years ago

I am using a premium vantage theme i purchased last year and updated the theme today to the latest update. Although i can edit my site in terms of add new page and install plugins etc i cant seem to access the customise them settings and get the following error message:

Fatel error: Call to understand method WP_`Cusomize_Panel::json() in /websites/123reg/linuxPackage22/co/nn/connecting-people.co.uk/public_html/wp-admin/customize.php on line 289

Can you tell me if this is an issue my end and what i need to do to fix this please.

URL: http://www.connecting-people.co.uk/wp-admin/customize.php?return=%2Fwp-admin%2F

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Replies

7
  1. Daniel Staff 11 years, 2 days ago

    Hi there,

    Do you have non Site Origin plugins installed? I recommend that you deactivate them all and check whether the error has been ironed out. If so re-activate the plugins one at a time to isolate which one may be bringing conflict.

    Try that and let me know the outcome

  2. saifurv 11 years, 1 day ago

    Hi Addo

    I have tried what you what you suggested and deactivated all non site origin plugins and also deactivated all plugins as well and still i have the same problem.

    I am using the latest premium vantage theme version 2.3.3 and wordpress version 4.0.1

  3. Daniel Staff 10 years, 11 months ago

    Hi Saifur,

    Could you send me temporary login credentials to your WordPress site so that I may have a closer. Please ensure that it is sent in a private comment.

    Cheers!

  4. saifurv Private 10 years, 11 months ago

    This is a private message.

  5. Daniel Private Staff 10 years, 11 months ago

    This is a private message.

  6. saifurv 10 years, 11 months ago

    Hi

    I have managed to fix the issue which was that i had to update my wordpress to 4.1.1 The site is now working.

    Thank you

  7. Daniel Staff 10 years, 11 months ago

    Hi Saifurv,

    Perfect :-)

    Always feel free to open a new thread whenever you require support

    Cheers

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