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Can’t add Hero background

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I ever used PageBuilder and Hero Widget on my websites, but now when I add a Hero Image I just can’t change it’s background. The options doesn’t show up, if I try any prebuilt design the image will show up, but I can’t change it.

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  1. 9 years, 3 months ago Alex S
    Hi, I Work Here

    Hi Gustavo,

    I suspect you’re mistakenly adding it to the widget styles rather than the hero frames. Please open up your hero widget, and then expand the hero frame.

    Then go down to the background settings and expand that if it’s not already. Input a URL to your image or select a local one.

    Let me know if this helps.

  2. 9 years, 3 months ago Bryan Fisher

    It seems to be a bug. I updated to 4.5 and can add any widget except the Hero. Tried existing pages with Hero videos and made new ones and once you add it, you get the SiteOrigin spinning wheel.

    • 9 years, 3 months ago Alex S
      Hi, I Work Here

      Hi Bryan,

      We’d like to help you, but can you please start a new thread with your question? We can only offer you the best support possible when you’re the owner of a thread.

      Page: New Thread

      If you’re a premium user, please be sure to enter your order number so we can properly prioritize your thread.

  3. 9 years, 3 months ago Gustavo Primo

    Hi Alex S,
    Expanding hero frame first, then the background section appears. Is that a bug?
    Thanks for helping

  4. 9 years, 3 months ago Gustavo Primo

    Oh no, now I got it, the Background section is under Frame section.
    Damn, sorry for wasting your time :/

  5. 9 years, 3 months ago Alex S
    Hi, I Work Here

    Hi Gustavo,

    Don’t worry mate – you’re not the first one to miss it. :)

    Let me know if there’s anything else I can help you with.

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