website is mountaingoattrail.org, using Vantage with PageBuilder, haven’t switched to Gutenberg.
Recently (since last WP upgrade?) I can’t access pages to edit them, either through the dashboard or the top toolbar when on the actual page. I get the ‘this page can’t be found’ error page.
Bluehost said…
“Thank you for contacting support. We have researched your site issue and the issue is being caused by an improper coding string and it is preventing your edit pages to work. This is something that you should have a WordPress developer help look into as this is an issue in the coding of the site and how files talk to each other.
Thank you for your patience as we researched your WordPress issue and feel free to respond to this email with any further questions or concerns.”
Thanks for any help!
Hi Patrick,
Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.
If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.
Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.
If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.
Hi Alex,
Disabled plugins, cleared cache, same issue. Then switched theme to 2019 – same issue.
Hi Patrick,
We suspect you’re hosting provider is blocking the request due to an overly aggressive rule. Please reach out to your hosting provider and ask if mod_security is present on your server. If so, are you getting blocked? You may need to provide your hosting provider with an account to help them identify the rule causing a false positive.