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Can’t access edit page on posts with page builder used

10 years ago · Last reply by Alex S 10 years ago

If I a in the wordpress dashboard, then I go to pages and then click on a page to edit it, I get only blank screen. If I am on the actual website and click the customize page button at the top, I get a page that only displays a ‘Edit Site Origins Button’ line that looks like a link but doesn’t do any thing. I have attached a screenshot of that page. This only happen on any page I have used pagebuilder on. All other pages and my store function properly.What’s going on?

WordPress Version 4.4.2
Pagebuilder Version 2.3.1

Michael

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  1. Alex S Staff 10 years, 12 days ago

    Hi Mikerrt,

    Does this only happen when you press the customise button? What happens when you press the edit page / post button?

    I can’t be too sure but this sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.

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