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Cannot customize theme after Premium upgrade

Resolved 5 replies premiumthemetheme-vantage
SarahLong
11 years ago · Last reply by Greg Priday 10 years ago

Hi – I just paid for the upgrade to Vantage Premium and now cannot customize the theme. I went through the suggested plug-in deactivation test, one by one, then all at once, and tried Twenty Fourteen as a test theme, and that still didn’t fix the issue.

When I switched back to Vantage Premium, I got this error message and found that four of my plugins weren’t activated and now can’t be:

Fatal error: Cannot redeclare class SiteOrigin_Panels_Widgets_PostLoop in /home/sarahlo9/public_html/wp-content/plugins/siteorigin-panels/widgets/basic.php on line 429

The plugins that won’t reactivate, in the order they appear on my Plugins page, are:
• Page Builder by SiteOrigin
• Simple Custom CSS
• SiteOrigin Widgets Bundle
• WordPress SEO

In addition to losing all the widgets I had on my site, I still cannot customize the theme’s appearance. Any further tips, especially since two of the four plugins are suggested for the Vantage theme from SiteOrigin?

Please note that I have not customized the CSS or edited the theme code in any way.

Thanks!

URL: http://sarahlongconsulting.com

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Replies

5
  1. Andrew Misplon Staff 11 years, 1 month ago

    Hi Sarah

    Sorry to hear about the hassle.

    Please send through a temporary set of login details to [email protected] and we’ll take a look ASAP. Please send everything in one email from yourself.

    Thanks

    • Benny Artist Angene 11 years, 1 month ago

      I have the same error after my Meta Player did not work. So i deactivated all plugins besides meta player at once and reactivated them and this same error appeared and my whole site is all messed up. Please help!!

      Fatal error: Cannot redeclare class SiteOrigin_Panels_Widgets_PostLoop in /home/camerast/public_html/wp-content/plugins/siteorigin-panels/widgets/basic.php on line 429

      • Andrew Misplon Staff 11 years, 1 month ago

        Hi Benny

        Please try activating Page Builder first and then activate your other plugins in bulk after that.

        For further assistance here, please open a new thread and we’ll jump in there:

        Page: New Thread

  2. Luis Pedro Bet 10 years, 9 months ago

    I have the exctly the same error.

    Hi – I just paid for the upgrade to Vantage Premium and now cannot customize the theme. I went through the suggested plug-in deactivation test, one by one, then all at once, and tried Twenty Fourteen as a test theme, and that still didn’t fix the issue.

    In my case, when I try to customize it appears:

    PHP Fatal error: Call to undefined method WP_Customize_Manager::add_panel() in E:\Home\site1381240631\Web\wp-content\themes\vantage\premium\extras\customizer\customizer.php on line 405

    It start to happen when just after I update the theme.

    It was Solved?

    Thanks

    • Greg Priday Staff 10 years, 9 months ago

      Hi Luis Pedro Bet

      Your issue is related to WordPress version. If you update to the latest version of WordPress, the issue is resolved. It only comes up with versions 3.9 and below.

      If you need any more help, please post a new thread.

      Page: New Thread

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