This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

Replies

3
  1. Alex S Staff 8 years, 9 months ago

    Hi Salim,

    To clarify, what was the name of the old image widget? We haven’t specifically remvoed any widgets so I’m trying to work out what widgets has gone missing.

    Regarding the inability to select an image, this sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.

  2. Salim Caliskan 8 years, 9 months ago

    Alex

    Thanks for the information. I tryed all this but it's not working.

    If I deactivate this plug-in Responsive Lightbox then I don't see anything to add images.

    When I activate this again I can choice image but if I click it's not working.

    And this was the widget that was missing Lightbox Image Widget.

    Can you help me? I use Matheson as theme and Page Builder by SiteOrigin as plug-in.

    Kind regard

  3. Alex S Staff 8 years, 9 months ago

    Hi Salim,

    Unfortunately, we’re not familiar with Lightbox Image Widget. I would recommend contacting the developers of that plugin for support on this matter as based on your description this appears to be an issue specifically related to the plugin itself. Sorry mate. :(

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread