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Hi,
I am happy to say that SiteOrigin has made learning WordPress so much easier than any other plugin. Keep up the great work!
I would like to ask about the buttons that are in the Page Builder plugin. It appears that when I make a button and preview it, it looks great. When I go to the site itself it is stretched, the icon and text are smashed together, and it doesn’t look right at all.
This has started to happen in the last month or so.
Any suggestions on what could be causing this?
Thanks,
Hi Russell,
Thank you for the kind words! If you ever need any help with WordPress please feel free to send us a message – we would be happy to help! :)
Based on the issue you’ve described it sounds like a theme issue. The preview window doesn’t factor in theme CSS so it’s the most likely cause to your frustrations. Do you have a public URL where we can take a look at what’s going on? If you need to keep this URL private from other users, just select “Private Reply” on the bottom right of the comment box.
Hi Alex,
Thanks for your response.
My site’s URL is: http://www.mrandmrsdj.com
Please note I am using the “Story” theme By Aleksandra Laczek. I get what you’re saying about the theme being the issue, but am uncertain how to fix it without it spiraling into a convoluted mess.
Also note the “Contact” Call-to-Action button at the bottom of my “Anniversary” Page. It shows three buttons when I only specify one.
Thanks for your input so far. I hope I’ve provided enough info to keep the conversation going!
Hi Russel,
Thank you for the link. I can’t see any reason to believe this is a theme issue at this time. To verify this you could switch to a standard WordPress theme.
Would it be possible for you to send me the layout widgets for both the homepage, and the anniversary page? To do this open up the page with the widget, and click prebuilt layouts. Then click import / export and then click download. Please upload the export to a 3rd party file hosting site such as teknik.io.
Hi Alex,
Sorry for the delay.
Here's the link to the layouts.
https://u.teknik.io/Mh9yv.json
Let me know if this is what you're looking for!
Hi Russell,
Okay. I’ve spotted the issue and just need to work out how to resolve it. Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:
Private Snippet
Just navigate to UsersAdd New in your WordPress admin. Enter siteorigin for the username and Private Snippet for the email address. Make sure you’ve selected Administrator for the role and enabled the Send Password field so we receive the details.
Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.
Hi Alex,
The admin is set up. Can you confirm that you've recieved this and/or completed the work?
Hi Russell,
Oh sorry. You didn’t enable the send password field so I wasn’t aware that you had created the account. I’ve reset the password and am waiting for WordPress to send me the link to change the password to something else.
Ah sorry.
Any further development? Need further assistance from me?
This is a private message.
It looks good now.
Thanks for fixing it Alex!