Home>Support>Builder tab disappeared
  1. 1 year, 6 months ago Andrew Misplon
    Hi, I Work Here

    Hi Tethe

    Thanks for getting in touch.

    If possible, please take a screenshot of the issue as it presents with all non-SiteOrigin plugins deactivated. If you’re using the Classic Editor plugin, you can leave it activated for the test. You can upload the screenshot to any online location like Imgur.com or Dropbox etc. and send the link.

  2. 1 year, 6 months ago Tethe Fernandez

    Hi Andrew,

    Here is the screenshot. https://prnt.sc/dfFHz9oYHqZx
    Is basically not letting me do anything. The builder now appears greyed out at the bottom https://prnt.sc/dfFHz9oYHqZx
    Nothing I try to work on the classic editor gets saved.
    Your assistance will be highly appreciated

  3. 1 year, 6 months ago Andrew Misplon
    Hi, I Work Here

    Thanks for the screenshot. There is most likely a JavaScript error on the page, breaking the functionality of other plugins using JavaScript. To confirm, the issue persists with only SiteOrigin Page Builder activated and all other plugins deactivated?

  4. 1 year, 6 months ago Tethe Fernandez

    Thank you for your reply.
    It persists with all plugins deactivated and event with the builder plugin deactivated

  5. 1 year, 6 months ago Andrew Misplon
    Hi, I Work Here

    Thanks. The tab won’t be present with Page Builder deactivated. Please, extend the test. Temporarily deactivate all plugins except for Page Builder and temporarily switch to a default theme like Twenty Nineteen. If the Classic Editor plugin is in use, it can be left activated for the test.

  6. 1 year, 6 months ago Tethe Fernandez

    Test done.
    Issue persist

  7. 1 year, 6 months ago Andrew Misplon
    Hi, I Work Here

    You can try reinstalling Page Builder to see if that helps.

  8. 1 year, 6 months ago Tethe Fernandez

    I did.
    Downloaded the updated version with the updated version of the theme and still won’t work.
    I think I tried all possible troubleshooting before reaching out.

  9. 1 year, 6 months ago Andrew Misplon
    Hi, I Work Here

    Thanks. Are you testing on the live site or locally?

  10. 1 year, 6 months ago Tethe Fernandez

    Live

  11. 1 year, 6 months ago Andrew Misplon
    Hi, I Work Here

    Please, send a link to a Classic Editor page – let us know when all plugins except for Page Builder and the Classic Editor are deactivated and a default theme is activated. Thanks.

  12. 1 year, 6 months ago Tethe Fernandez

    This is an old draft at the moment I can’t create or edit anything. since neither of the only tabs that appear work. If I want to switch from text to visual in classic editor I can’t.
    Also, FYI I don't see a classic editor plugin.

    Link
    https://wildforthenations.com/?page_id=32147

    All but builder plugin activated and default theme on

  13. 1 year, 6 months ago Andrew Misplon
    Hi, I Work Here

    Thanks. I’m still seeing the original theme activated.

  14. 1 year, 6 months ago Tethe Fernandez

    I see it too.
    I go to themes and changes but if I refresh goes back to the peak one https://prnt.sc/9FO-8KH6jkZB

  15. 1 year, 6 months ago Tethe Fernandez

    Now, I see default

  16. 1 year, 6 months ago Andrew Misplon
    Hi, I Work Here

    It looks like there is still a caching layer present – perhaps from the hosting company. You can see the link in the top bar. If you edit the home page now, the Page Builder tab doesn’t load?

  17. 1 year, 6 months ago Tethe Fernandez

    it doesnt, and won’t allow me either to change to visual tab
    Same issue.
    Can I go back and activate all?

    

  18. 1 year, 6 months ago Andrew Misplon
    Hi, I Work Here

    The test has failed to find a working baseline; you can reactivate your plugins and theme.

    You can try checking for JS errors in the admin when the issue occurs https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis. You can also try checking for PHP errors https://wordpress.org/documentation/article/debugging-in-wordpress/. Page Builder works; it’s unclear why the plugin fails to load in this WordPress installation. This is an edge-case scenario. Hopefully, you can find something in the JavaScrript console or PHP error logs to help diagnose the situation. If you’d like us to log in and assist directly, please consider a SiteOrigin Premium license. Alternatively, if you’re using a premium theme, this is a good time to use premium support if the theme recommends Page Builder.

  19. 1 year, 6 months ago Tethe Fernandez

    Recevied this error when activating plugins and this one is not allowing to be installed. Thank you

    

    

  20. 1 year, 6 months ago Andrew Misplon
    Hi, I Work Here

    The forum, unfortunately, doesn’t support media. Thanks.

  21. 1 year, 5 months ago Andrew Misplon
    Hi, I Work Here

    Hi Tethe. If you can perhaps upload the previous screenshots to any online location and share the link, we’ll take a look. Thanks :)

  22. 1 year, 5 months ago Tethe Fernandez

    Thank you, Andrew.
    The theme peeps helped out. It’s fixed.
    Appreciate your attention and time

  23. 1 year, 5 months ago Andrew Misplon
    Hi, I Work Here

    Hi, thanks for the update. I’m glad to hear you’ve made progress. All the best with your site.

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