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Builder problem / Can’t update widget So Editor content

Resolved 12 replies bug-reportpluginplugin-page-builder
antoine-cui
8 years ago · Last reply by antoine-cui 8 years ago

Hi !

Everything is updated on my website, I can’t update content in widget SO Editor (I don’t try other) :
– Everytime I saved, it doesn’t saved my work and I’ve this message :

– I have to delete widget, and put a new one with same content to have my work saved.

ANy idea ? Everything worked well before I update.

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Replies

12
  1. Alex S Staff 8 years, 5 months ago

    Hi Antoine,

    That’s odd. To clarify, are you sure your data isn’t saving? I ask as that message may be showing in error. If you are, can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.

  2. antoine-cui 8 years, 4 months ago

    I updated again, with latest version, builder load, but I can’t update Editor Widget content. If I put a simple Text widget, I can work with it.

  3. Alex S Staff 8 years, 4 months ago

    Hi Antoine,

    To clarify, did you run the plugin conflict test?

  4. antoine-cui 8 years, 4 months ago

    No… How can I do that ?

  5. Alex S Staff 8 years, 4 months ago

    Hi Antoine,

    The instructions outlined in my first reply outline how to do the plugin conflict test.

  6. antoine-cui 8 years, 4 months ago

    Ho sorry, I did that… There were a conflict with Yoast SEO, after an update, builder works again, but SO Text Editor with TinyMCE didn’t work…

    SyntaxError: expected expression, got ‘<'
    tinymce.min.js:1

    ReferenceError: tinymce is not defined
    plugin.min.js:1:1

    ReferenceError: tinymce is not defined
    post.php:3851:1

    ReferenceError: tinyMCE is not defined
    wp-langs-en.js:235:2

    ReferenceError: tinymce is not defined
    post.php:3920:37

    TypeError: wp.customize.state is undefined
    organic-widgets-module-content-aligner.js:32:4

  7. Alex S Staff 8 years, 4 months ago

    Hi Antoine,

    Would it be possible for you to create a temporary admin account for us so we can log in and take a look?

  8. Alex S Private Staff 8 years, 4 months ago

    This is a private message.

  9. WordPress Private 8 years, 4 months ago

    This is a private message.

  10. Alex S Staff 8 years, 4 months ago

    Hi Antoine,

    It appears as though there’s a general issue with one of your WordPress file. Please do a backup and then navigate to WP AdminDashboardUpdates. Click Re-install Now.

    Hm. Actually, it actually looks like your server is running js files as PHP files. If the above instructions don’t host I would recommend getting in contact with your hosting provider for assistance with this as the js files shouldn’t be processed server side.

  11. antoine-cui 8 years, 4 months ago

    Hi !

    I remove tese lines from my htaccess, and everything is OK :

    AddHandler x-mapp-php6 .php .html .htm .txt .css .js

  12. antoine-cui 8 years, 4 months ago

    Everything is OK, I remove these lines from my htaccess :

    AddHandler x-mapp-php6 .php .html .htm .txt .css .js
RemoveHandler .css

    Cheers :)

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