This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

Blank page when trying to use Page Builder

Open 3 replies technicalthemetheme-north
J. Guerra
6 years ago · Last reply by Andrew Misplon 6 years ago

Hi,
I tried to create a new page earlier and got a message at the top: “This post type is set to use the Classic Editor by default for new posts. If you’d like to change this to the block editor, please go to Page Builder Settings and uncheck Use Classic Editor for new posts”. Same applies to pages.
So I go to the Page Builder settings and change as instructed, but when I click on “New Page” a blank page displays. I go back and change to the original setting, which is to use the default editor and it displays well, but if I go to the “Page Builder” section below it does not display a thing when I click on it to control the options.
Can you please help?
Thank you.

This is our free support forum. Replies can take several days.

Need fast email support? Get SiteOrigin Premium

Replies

3
  1. Andrew Misplon Staff 6 years, 1 month ago

    Hi J

    Thanks for reaching out, I’m sure we can help to resolve the problem.

    You mentioned, “change as instructed”. To confirm, this change isn’t necessary unless you’d like to create new pages in the Block Editor. We aren’t instructing you to make that change, rather we’re offering the option to make the change.

    Please, could you try seeking out a working baseline? Temporarily deactivate all plugins not authored by SiteOrigin. In this state, does the issue persist?

  2. J. Guerra 6 years, 1 month ago

    Hi Andrew,
    Thanks for your reply. I’m not very sure but the problem seemed to be with an SSL certificate that was not “handshaking” with the DNS provider. After this was corrected, I was able to use the editor.
    Cheers!

  3. Andrew Misplon Staff 6 years, 1 month ago

    Hi J

    Super, I’m really glad to hear you’ve resolved the issue and are making progress. If SiteOrigin questions arise in the future, please, let us know.

    All the best.

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread