This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

Black sreen

Open 3 replies bug-reportthemetheme-vantage
Henri La Mer
5 years ago · Last reply by Andrew Misplon 5 years ago

Hello,

my problem is a black screen in the frontend.
In the backend, Live-Editor, it is ok.

But when I click on a menu, there will be not shown a site or a post, only a black screen.

I updated on WP 5.6 today. But I don’t know if there is any context. Perhaps it was before the update???

You can prove it here: Jansen-Webseite and choose any menu.

Thanks

Heinz

This is our free support forum. Replies can take several days.

Need fast email support? Get SiteOrigin Premium

Replies

3
  1. Andrew Misplon Staff 5 years, 2 months ago

    Hi Heinz

    Thanks for reaching out.

    A lightbox is being launched when you click on a menu item. If you press escape on your keyboard or the cross icon top right the lightbox will close. Perhaps the Responsive Lightbox plugin has been. setup to initiate when the menu links are clicked on? You can try temporarily deactivate that plugin as a test.

  2. Henri La Mer 5 years, 2 months ago

    Hi Andrew, you are great.

    As you said, it was not a SIteOrigin-Problem, ist is the Responsive Lightbox plugin

    I disabled the Lightbox and now it works fine.

    Thankyou for helping me!

    Be care

    Heinz

  3. Andrew Misplon Staff 5 years, 2 months ago

    Hi Heinz

    Super, glad to hear you’re making progress.

    It’s possible there is a setting within the lightbox plugin that can be adjusted to prevent this happening so you could experiment a bit if you’d like to continue using the plugin.

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread