Notice: This thread is over two years old; the information may be outdated. Please consider creating a new thread if you require free support. If you have an active SiteOrigin Premium license, you can email our premium support desk at [email protected].
I realize that this has been raised before, but I’m not as proficient in SO or WP, and so I’ll need a bit more guidance.
Please look at my site and try to suggest something.
Thanks.
Hi Rick
Thanks for reaching out.
Try editing the row, open the Layout tab on the right. It appears as though you’ve added 100px top and bottom padding, that’s the reason for the space.
Andrew, thanks.
I did and it appears that the padding fields are blank.
So, I tried entering 5 or 10px in them and no change. Set them to zero and no change
Someone suggesting adding code to my plugin called “Code Snippets”…
What do you think of that… and what code should I add?
Thanks for the update. Code Snippets is used to add PHP functions, it isn’t applicable here.
Please, can you send me an export of the page? Edit the page in Page Builder, click LayoutsImport/ExportDownload Layout. Upload the JSON file to a site like WeTransfer and then send us the link. Thanks.
Hope this is what you requested.
https://we.tl/t-n9HU4ahbop
Thanks again.
Thanks. The spacing that’s the issue isn’t in this layout. Is it possible someone edited this page in code view by switching back to the Editor, adding inline CSS and then switching back to Page Builder?
Try cloning this page, go to PagesAdd New, create a test page, in Page Builder, click on LayoutsClone: Pages and clone the problem page. Does the padding issue persist?
Hi again, and thanks, Andrew.
No one is working on this site other than me.
The spacing was normal… until I added a SiteOrigin widget.
I have screen printed these two scenarios and will try to send you to show you. Once S/O is added to the theme, the spacing expands between the page title and the first row!
https://we.tl/t-OsKpXNnZax
Thank you for all your help with this!
PS Per above, all setting are at zero px. Thank you.
It looks like every row in the page has padding added to it, inline. Try temporarily deactivating all plugins not authored by SiteOrigin, then check the issue, is it resolved? If not, leave all non-SiteOrigin plugins deactivated and temporarily switch to a default theme like Twenty Nineteen, is the issue resolved. The goal of this quick test is to find a working baseline. My guess would be that a plugin or theme JavaScript element is adding the padding.
Yes, every row on every page. However…
This client has not paid for a backup plugin, like upgraded Jetpack.
Your test seems very logical — but to uninformed me — to be risky. I could lose all my work, right? I apologize that I am not the sharpest person you get to help, and I appreciate your patience.
I will have to get the client’s OK before doing this. But, I’ll be back in touch.
Thanks, Andrew
No problem.
You could create a backup point using a free plugin like Duplicator https://wordpress.org/plugins/duplicator/.
You won’t lose anything by deactivating plugins or switching themes temporarily. All of your settings and content are saved in the database. A backup is nice to have though. The steps I’ve described are widely adopted. Here is WPBeginner on the topic https://www.wpbeginner.com/beginners-guide/beginners-guide-to-troubleshooting-wordpress-errors-step-by-step/.
The reason this process is used is we often don’t have a distinct error or aren’t sure of the cause of something. By removing as many external elements as possible, we can hopefully find a working baseline from which to test and then locate the cause/issue.
I took a different route.
In Appearance > Customize > Additional CCS… I added the following…
.panel-row-style {
padding-top: 5px !important;
padding-bottom: 5px !important;
}
This seems to have changed the padding from 100px to 5px.
My client is now happy.
Thank you for your time and help.
You are very kind!
Glad to hear you’ve made progress with a workaround.
All the best :)