This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

Be Page Builder Error

Open 1 reply pluginplugin-page-buildertechnical
Nom De Plume
7 years ago · Last reply by Andrew Misplon 7 years ago

Hi I’m receiving a 500 error message because of this plugin. I contacted my host and they deactivated it, but now my page is blank. And when I reactivate it, it of course goes back to the 500 error message and I can’t access anything. I’m not sure how this happened page was working fine yesterday, and has been for years. Any idea what I should do from here?

This is our free support forum. Replies can take several days.

Need fast email support? Get SiteOrigin Premium

Replies

1
  1. Andrew Misplon Staff 7 years, 6 months ago

    Hi Nom

    Sorry to hear about the hassle. Please, ask your host to delete the siteorigin-panels folder found at /wp-content/plugins/. Once done, login and go to Plugins > Add New and reinstall Page Builder by SiteOrigin. No data loss will occur. Please, also ask your hosts to upgrade your PHP version to 7+, this is recommended by WordPress and the reason for the error. Apologies again for the hassle, the issue has been resolved.

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread