Hi there,
I just updated to v2.7.2 and when viewing previously created pages in a full browser view, the background colors and background images are placed significantly out of place and underneath text in the first row, when they should be the 4th and 5th rows. For instance, my 4th row is a dark row and the 5th row is a dark row with a background image with white text. When viewing the page in full browser, the dark background for the 4th is underneath the 1st row, the background image for the 5th is directly under that, and if I scroll to where the content actually is, the 4th row has a white background, and the 5th has a white background with no text visible since it’s white.
If I shrink my browser down to get the responsive mobile view, the background images and colors are placed correctly. It’s strange, it’s just the full browser view.
Any idea what may be the issue? I’m not using any cache plugins.
Thank you!
Hi Sholden,
This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.
If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.
Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.
If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.
If that doesn’t help, do you have a public URL where we can take a look at what’s going on?
Hi Alex,
Is it possible for me to privately send you a link?
I’m working through troubleshooting it now, but since it’s a live site, I’m leery of messing it up while trying to figure out the issue.
Thanks!
Hi Alex,
I’ve been doing some playing around and looking at errors and there seems to be several errors when loading one of these pages that point to wp-content/uploads/siteorigin-widgets/sow-image-default-xxxxxx.css being a non-existent page.
Is this some sort of caching problem with the plugin? Or perhaps permissions?
Thank you!
Hi Sholden,
SiteOrgin Widgets Bundle does cache styling in the referenced stylesheet. They’re basically never regenerated, but if they are, they are generated on page save or view. Normally it goes without issue but if you have page cache it’s quite possible it’s still referencing the older (and now expired) cache file. Does clearing your page cache help?
Unfortunately clearing the cache doesn’t resolve it for me.
It looks like, the site is still trying to load the styling-24.min.js from the plugin, among others. I just downloaded the plugin, and the latest version doesn’t have it. While that doesn’t fix the design issues, it does resolve some of the errors when viewing source if I put those files back into the plugin file from an older version.
And it looks like the siteorigin-widgets files are still be written to the old location, but are being looked at in the new. I’ve gone through with a search and replace for the url.
What gets me is the home page, which uses some of the same design styling, loads perfectly in full screen mode and in a mobile view.
Hi Sholden,
styling-24.min.js is a file added by SiteOrigin Page Builder rather than SiteOrigin Widgets Bundle. The only reason that version of the file should have been included in the output is if you were using a really old version of SiteOrigin Page Builder, 2.4. The latest version of SiteOrigin page Builder is 2.7.3 and the filename reflects this in its name – it’s styling-273.min.js. I suspect the issues you’re facing may be related due updating a number of severely outdated plugins.
At this point, I need to inspect your website. Would it be possible for you to create a temporary admin account for us so we can log in and take a look?
This is a private message.
I’ve just set up the account. Page id 24 and 1107 are the two troublesome pages.
Thank you so much for looking at this!!
This is a private message.
Hi Sholden,
Thanks. I’ve run a few tests and it looks like this is a permission issue. Can you please check the permissions of wp-content/uploads/siteorigin-widgets and ensure it’s writeable. If you need assistance with this, I would reach out to your hosting provider.
If that doesn’t work/help, would it be possible for me to create a backup of your website so I can run some tests offsite?
Hi Alex,
I got it!! :) I moved the old development site directory and then any page after moving the dev site threw an internal server error. I then renamed the htaccess to .bak and immediately after renaming it, the site was back up and the design was back like it was supposed to be.
THANK YOU for your looking into it! I appreciate it!!