Notice: This thread is over two years old; the information may be outdated. Please consider creating a new thread if you require free support. If you have an active SiteOrigin Premium license, you can email our premium support desk at [email protected].
Hello,
After update. Avada 6.2 and your modules2.10.14
impossible to add a featured image in a new post !
After discussion with the Avada theme, without solutions … I’ll show you the information.
If you have a solution it would be nice.
Best regards
Pascal
Hi Pascal
Thanks for reaching out.
To confirm the conflict, try temporarily deactivating all plugins except for the SiteOrigin Page Builder and leave Avada activated. Does the featured image link issue persist in this state?
Hello Andrew,
Thank you for your response.
I try that and i confirm the conflict.
The featured image adds fine when I disable all plugins besides our two fusion plugins:
Video from avada: https://share.getcloudapp.com/NQuZElXK
But I found the plugin in confit, SiteOrigin Page Builder … The featured image adds fine when I disable !
Ok ! … I deactivate Avada, resume a new theme, take the license of your plugins … and no problems !
But the same day, i update another website with your plugin, a very simple website
And in this case, it was impossible for me to update a post! Modification
Ok, Registration Ok, Preview Ok … but unable to display the page on the internet! Different systems, browsers … I have never seen this! A crazy story
In this case, I disabled SiteOrigin Page Builder and redid the pages with the WordPress editor !
I use plugins on a lot of sites … 20 or 30? I hope I have no other problems.
The suspect, for me would be WordPress.
Thank you
Hi Pascal
Thanks for confirming the conflict. Please, can you send me a copy of Avada? You can upload the ZIP file to wetranfer.com or similar and email the link to [email protected].
Hi, the zip it's not heavy, 7.2 Mo
Here are in Drive (Google)
Private Snippet
Thanks
I don’t understand what is being demonstrated in the screencast sent previously. In the screencast, Page Builder is activated and a featured image is added. Can you let me know what I’m missing there?
I can activate Avada and Page Builder and add a featured image.
avada-featured
In addition to the above, please, replicate the issue on your end and check for JS errors.
https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis
.. The featured image adds fine when I disable SiteOrigin Page Builder .!
Ok ! … I deactivate Avada, resume a new theme, take the license of your plugins … and no problems !
*But the same day,* i update *another website with your plugin*, a very simple website
And in this case, it was impossible for me to update a post!
Modification Ok, Registration Ok, Preview Ok … but unable to display the page on the internet! Different systems, browsers … I have never seen this! A crazy story
In this case, I disabled SiteOrigin Page Builder and And the website works well !
Is that my question? What should i think?
———- And for your question … nothing in console ! nothing in logs …
the best would be to give you admin access to the website ?
Hi Pascal
Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:
Private Snippet
Just navigate to UsersAdd New in your WordPress admin. Enter siteorigin for the username and Private Snippet for the email address. Make sure you’ve selected Administrator for the role and enabled the Send Password field so we receive the details.
Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.
Hello,
the problem was solved by an update of the Avada theme ! ;)))
"Fixes fatal error triggered by some plugin widgets". ahahah… Fow
Mulder say "the truth is out there"
Thank you
Super, that’s great news. Thanks for keeping us updated. If any SiteOrigin questions arise in the future, please, let us know.
Cheers for now :)