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Autoresponder on Contact Form 7 (Vantage Premium) not working

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Daniel Raphael
10 years ago · Last reply by Andrew Misplon 10 years ago

Hi,

I have gone through everything and can’t seem to work out why the autoresponder isnt working…

I have selected use mail (2) … the To field is [your-email] which it is pulling from the contact form… any ideas if i am missing anything… link to the page is for the contact form is:

http://bemymechanic.co.uk/quote/

I have tried it with multiple providers (Gmail, Outlook, etc) and have checked spam / junk as well…

TIA

URL: http://bemymechanic.co.uk/quote/

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Replies

7
  1. Andrew Misplon Staff 10 years, 11 months ago

    Hi Daniel

    Sorry to hear about the hassle. Off hand I’m not sure what’s up, sounds like you’ve already tried the things I would have suggested. Could you perhaps email a temporary set of login details to:

    [email protected]

    so we can take a look.

    Thanks

  2. Daniel Raphael Private 10 years, 11 months ago

    This is a private message.

  3. Andrew Misplon Staff 10 years, 11 months ago

    I changed the from email address to your mail enquiries email address and all seems well now. Take a look. I’d recommend using that address anyway as it’s nice to be able to reply to the form confirmation message if you’re a client with follow-up questions etc.

  4. Daniel Raphael 10 years, 11 months ago

    Hi Andrew,

    Thank you for this… however, I've just tested it and it doesn't appear to be working for me… ive tested the form and i receive the email to my inbox but the autorespond message to the client isn't coming through.

  5. Andrew Misplon Staff 10 years, 11 months ago

    It’s working to my Gmail account:

    Thank you for using BeMyMechanic.co.uk. The site that takes the hassle out of finding the best quote for your vehicle repairs. One of our team will email you shortly with three comparable quotes. Details of your request are below:

    So chances are this mail is getting filtered out by your mail client.

    Try using Mandrill

    https://mandrill.com/

    with:

    https://wordpress.org/plugins/wpmandrill/

    We use it here at SiteOrigin. Free and really worthwhile. It uses Amazon SES (Simple Email Service).

  6. Daniel Raphael 10 years, 11 months ago

    Hi Andrew, it appears to be an outlook / hotmail issue as it works to my
    Gmail as well…. i'll try mandrill as well… Thanks so much for all your help

  7. Andrew Misplon Staff 10 years, 11 months ago

    Mandrill will ideally be the solution to all this. It’ll give you nice reports with total emails sent, bounces, reputation, the works. The plugin will setup WordPress with your Mandrill account. Let us know how you come along.

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