This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

All content lost and all widgets and rows fail

Open 7 replies bug-reportpluginplugin-page-builder
Patr100
9 years ago · Last reply by Alex S 9 years ago

Often when I revert a page from the default editor to Site Origin editor
the content is lost completely and if I try to add a row or widget I get

(where the main content should be)

I am forced to completely rebuild the page, I am using make theme from the Site Foundry.

Please advise.

This is our free support forum. Replies can take several days.

Need fast email support? Get SiteOrigin Premium

Replies

7
  1. Alex S Staff 9 years, 10 months ago

    Hi Pat,

    Why are you reverting to the default editor? The “migration” from page builder to standard WordPress is spotty at best. We do not recommend switching unless you have a very good reason.

  2. Patr100 9 years, 10 months ago

    Please read my question. I am reverting FROM the default editor, TO the Site Origin editor.

    That option is also offered for all content originally built in the default WP editor.

  3. Alex S Staff 9 years, 10 months ago

    Hi Pat,

    The word from made me think you were switching back to the standard editor. I also do not understand what you’re trying to say in your second sentence. Could you clarify?

    Regardless, it’s possible this is a plugin conflict. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

    If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.

  4. Patr100 9 years, 10 months ago

    Convert might be a better term than revert , but my issue still remains.

  5. Alex S Staff 9 years, 10 months ago

    Hi Pat,

    Please follow the steps outlined in my post as that likely will resolve your issue.

  6. Patr100 9 years, 10 months ago

    “I also do not understand what you’re trying to say in your second sentence. Could you clarify? ”

    When you create a page in the default WP editor, then click on the SO PageBuilder tab you are offered the option:

    “would you like to copy this pages existing content to PageBuilder?”

  7. Alex S Staff 9 years, 10 months ago

    Hi Pat,

    Thank you for clarifying.

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread