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9
  1. Andrew Misplon Staff 5 years, 6 months ago

    Hi Fernanpa

    Try seeking a working baseline. Temporarily deactivate all plugins except for those authored by SiteOrigin, does the issue resolve in that state?

  2. fernanpa 5 years, 6 months ago

    No, After disabling all pluging except page builder and widgets bundle the result is the same. If I try to edit a page building with Page builder I get the old wp with the following

    If I try to edit a page not building with page builder I get the bar to add widgets and rows and the rest of features but in the wp editor

  3. fernanpa 5 years, 6 months ago

    I changed to twenty twenty theme and Page building works fine but doesn’t work with my Legal pro theme

  4. Andrew Misplon Staff 5 years, 6 months ago

    Thanks for making progress with the troubleshooting process. The next step is to open the browser console, you’ll hopefully see errors in red text. Here is how https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis. Please, take a screenshot, upload it imgur.com and send us the link. If there are errors, on the right you’ll see the file path, hover over it for the full path. If there are theme errors, please, head over to theme support to log this with them ASAP. Thanks again :)

  5. fernanpa 5 years, 6 months ago

    https://fernanpa.imgur.com/all/

  6. Andrew Misplon Staff 5 years, 6 months ago

    Thanks for the link. It seems to be going to a page not found for me. Please, could you recheck? Thanks again.

  7. fernanpa 5 years, 6 months ago

    Sorry https://imgur.com/a/iQpJMzj

  8. fernanpa 5 years, 6 months ago

    Open to share my desktop if you want it

  9. Andrew Misplon Staff 5 years, 6 months ago

    Thanks for the screenshot. The last step you can try is to temporarily deactivate all plugins and activate Legal Pro. If console errors are present, please, reach out to theme support.

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