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After updating the page builder is not available

6 years ago · Last reply by Andrew Misplon 6 years ago

After updating to the latest version today the page builder is not available anymore. The visual editor view is gone and I cant find a way to activate it again. Tried deactivating and reactivating the plugin, did not work. Help!

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Replies

5
  1. Andrew Misplon Staff 6 years, 12 days ago

    Hi Janjanjan

    Thanks for reaching out.

    Please, take a screenshot of the issue, upload to imgur.com or similar and send us the link.

  2. Janjanjan 6 years, 12 days ago

    After the update:

    Your settings page doesn’t work anymore. As you can see in the image this is not what is supposed to happen. The tabs don’t work either, this is as far as it will go now.
    https://www.dropbox.com/s/ot4oj3t4m9qua4z/01%20Siteorigin%20settings%20not%20working.png?dl=0

    To be sure I checked, but my page is still built using your plugin:
    https://www.dropbox.com/s/1gh38d4sgynkdtv/02%20My%20onepage%20site%20is%20built%20with%20the%20pagebuilder.png?dl=0

    When I trie to edit the page I cant do anything. Nothing appears, no matter how long I wait.
    https://www.dropbox.com/s/ay9gpgoy525fket/03%20I%20cant%20edit%20anything%20anymore.png?dl=0

    This is a pretty blocking issue. Please help.

  3. Andrew Misplon Staff 6 years, 12 days ago

    Thanks for the screenshots. Try checking for a working baseline by temporarily deactivating all plugins not authored by SiteOrigin. In this state, does the issue resolve?

  4. Janjanjan 6 years, 12 days ago

    That worked! Thanks!

  5. Andrew Misplon Staff 6 years, 12 days ago

    Sure. Next, reactivate your plugins one by one, after each activation check for the issue.

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