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After update to 2.13, the content doesn’t show

4 years ago · Last reply by Andrew Misplon 4 years ago

The site is running WordPress 5.7.2 and I only updated the page builder plugin from 2.12.5 to 2.13.
The page doesn’t show the content using the page builder plugin and only show boxes of “Mission Widget” and “su widget” below.
When I hit “edit” in one of boxes, the message shows as – The widget Su_Widget is not available. Please try locate and install the missing plugin. Post on the support forums if you need help.
Any advise would be very much appreciated.
Thank you.

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  1. Andrew Misplon Staff 4 years, 6 months ago

    Hi

    Thanks for reaching out.

    In its most recent update, Shortcodes Ultimate changed the widget class name. This change has resulted in all previously added SU widgets showing as missing. Similarly, if you add SU widgets now and then rollback to the previous SU version, those widgets you’ve just added will also show as missing. We’ve altered the Shortcodes Ultimate author to the issue. We recommend rolling back to the previous SU version. https://wordpress.org/plugins/wp-rollback/ is an easy way to do that.

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