Since the update, I cannot expand the accordion widget to edit it. I have tried activating the old editeor, thinking the new one might be to blame, but this didn’t make any difference. No plugins have been added although some have been updated.
Any help would be greatly appreciated.
Many thanks
Neil
Hi Neil,
That’s odd. Do you have a public URL where we can take a look at what’s going on?
Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.
If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.
Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.
If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.
The site is working fine, it is just the editor that doesn’t work. When you click to open up a section, nothing happens. The cursor changes to a finger, over the Add and Design blocks, but it looks as though the jscript is not loading?
If you could send me your email, I can set you up to login to the site, if that would help.
At the moment I only have the Vantage theme loaded, with a child theme for my changes.
Many thanks
Neil
Hi Neil,
TO confirm, have you run the plugin conflict test?
If not, please run it.
If you have and it didn’t help, would it be possible for you to create a temporary admin account for us so we can log in and take a look?
This is a private message.
This is a private message.
Hi Neil,
Great to hear you managed to find the conflicting plugin, Guaven SQL Charts. I’m not too sure why you weren’t able to reply – were you using the same SiteOrigin.com account?
Please be sure to post another thread if you have any other questions.