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  1. Andrew Misplon Staff 4 years, 10 months ago

    Hi

    Thanks for reaching out.

    When the issue occurs, please, try opening the browser console and check for errors in red text. Here is how https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis. If errors are present in red text, please, take a screenshot, upload it to imgur.com or any public location and send us the link. Thanks.

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