We have a few pages that use the SiteOrigin Widgets Bundle for style / design and we believe they are causing some issues with the site loading. Both were made at around the same time (Mar 14 and Mar 15) and the second one was duplicated and edited from the first, although the first one does not have any issues while the second one loads extremely slowly and will often experience a 504 timeout error. Both pages consist of only a SiteOrigin Image at the top, and a series of SiteOrigin Images each followed by an Accordion containing a shortcode for Learndash programs (So when the accordion is opened, it displays the Learndash courses). At first this issue was brought up to Learndash, believing that there may have been an issue with how the shortcode pulls and displays the program categories, but after working with Learndash support they said it may have been a conflict or error with the SiteOrigin Widget Bundle. This is at least partially confirmed by disabling the plugin and the page loading without issue. With both pages being nearly identical, we can’t seem to figure out what specifically is causing this issue, only that it is either Learndash, SiteOrigin Widget Bundle, or both.
504 Error / Heavy Slowdown From SiteOrigin Accordions
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Hi
Thanks for getting in touch.
Do you perhaps have a public URL where we can look at what’s going on?
Here is the link to the page that is having trouble
https://corcareeducation.com/on-demand-self-learning-2021/
And here is a link to a nearly identical page which has 0 issues
https://corcareeducation.com/on-demand-self-learning-2022/
Thanks for the links.
I am unable to load the problem page.
The page that is working is noting the following:
You have included the Google Maps JavaScript API multiple times on this page. This may cause unexpected errors.
mea @ js?key=AIzaSyAq-PUmXMM3M2aQnwUslzap0TXaGyZlqZE&v=3.exp&signed_in=true&callback=at_gmap_map_initialize:221
If you search for
google-maps-jsin the page source, you’ll see the various instances. At least one has an ID to identify the loading plugin.I recommend the following:
– Create a test page.
– Clone the problem page into the test page by editing the test page, clicking Layouts in Page Builder, then Clone: Pages.
– Confirm the issue persists.
– Remove one row at a time, and see if you can isolate a point at which the page begins to work.