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403 Forbidden Error

Open 3 replies bug-reportpluginplugin-page-builder
Jess Li
6 years ago · Last reply by Andrew Misplon 6 years ago

Hi,

I have been getting a 403 error when trying to update or preview my WordPress site front page on built with Page Builder. All other pages/posts are fine. When I switch off/deactivate the Page Builder Plugin and revert to Gutenberg/block editing, I no longer get the error, but my Page builder content shows up as shortcodes within the block editing interface and I can also not edit it.

At the moment the only fixes to being able to edit the site is:
1) Deactivate PB and tediously manually transition each page built in PB over to Gutenberg – I can’t see any quick way to migrate?
2) Wait for an update from yourselves that fixes the incompatibility?
3) Something else that I am unaware of?

Cheers,
Jess

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Replies

3
  1. Andrew Misplon Staff 6 years, 3 months ago

    Hi Jess

    Please, try temporarily deactivating all plugins not authored by SiteOrigin, does the issue persist in this state? If so, try reaching out to your hosts, explain the situation and ask them to check the ModSecurity logs for your site. If a false positive is being triggered they can hopefully, lend a hand.

  2. Jess Li 6 years, 3 months ago

    Hi Andrew,

    I deactivated all plugins and the issue resolved. Once I re-activated Page builder (as the only plugin or with the other plugins also activated), the 403 error returned when trying to publish or preview the home page. Please advise if this is a known error with PB and if there is a fix coming?

  3. Andrew Misplon Staff 6 years, 3 months ago

    Hi Jess

    Thanks for your feedback.

    Please, reach out to your hosts, explain the issue and kindly ask them to check the ModSecurity logs for your site. It’s possible a false positive is being produced if that’s the case your hosting company can hopefully help by overriding the false positive.

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