Page Builder 
Widgets Bundle 
SiteOrigin CSS 
Installer 403 error
I am getting a 403 error when I add images to pagebuilder plugin.
I have disabled all other plugins and as soon as I enable just the pagebuilder plugin it works fine until I add a image through the pagebuilder. I am able to load txt etc but get a 403 as soon as I add and update images
I have updated the plugin to 2.4.9 and still get the same problem. I have also updated wordpress. I also tried to roll back wordpress and have the same problem. the same fault came up before I updated the plugin (I installed the pagebuilder plugin manually using add new and downloading directly from the “thinkupthemes” website.
I’m unable to update my website as it is as I use the pagebuilder for adding my posts.
the fault is :
403 Forbidden
Server configuration does not allow access to this page.
Return to home page
I’m using windows 10 but have also tested it on other machines with other software.
I have asked for help from thinkup themes (as It is their theme) but thought it might be wise to ask you as well.
any thoughts please ?
This is our free support forum. Replies can take several days.
Need fast email support? Get SiteOrigin Premium
Replies
2Hi Amclaren,
Based on your description, it sounds like your hosting provider is having issues with you uploading files – I would recommend sending a message to your hosting provider. To clarify, what happens when you navigate to WP AdminMediaAdd New and upload an image? This is purely a test upload so it doesn’t matter what the image is.
thanks heaps Alex.
you were right I have just dealt with my hosting provider and they have sent this through
“Mod sec was triggered for your website our admins has resolve this for you.”.
frustrating half a day but resolved now.
Really appreciate your help – have a fantastic day / night (wherever you are)
cheers
Replies on this thread are closed.
Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.