Home>Support>Widgets such as Visual Editor and SiteOrigin Editor aren’t working!

Widgets such as Visual Editor and SiteOrigin Editor aren’t working!

I am trying to add text using Visual Editor and I have even tried SiteOrigin Editor as well, but when I add the text and click done nothing happens. It is completely unresponsive. I am using these plugins on other sites and they are working fine, but not on the one I’m currently working on.

This is our free support forum. Replies can take several days. If you need fast email support, please purchase a SiteOrigin Premium license.

  1. 8 years, 6 months ago Greg Priday
    Hi, I Work Here

    Hi Trevor

    Sorry about the hassles! We made a change in the 2.4 update of Page Builder that’s creating some potential plugin conflicts. We’ve already resolved the issue and we’ll be releasing the update tomorrow morning. In the mean time you can roll back to 2.3.2, or wait until tomorrow for the fixed update.

    https://wordpress.org/plugins/siteorigin-panels/developers/

  2. 8 years, 6 months ago Trevor Corso

    Ok thanks! I was getting extremely frustrating and could not figure out what the heck was going on. Glad to know you guys support your products and can turn around an update quickly.

  3. 8 years, 6 months ago Greg Priday
    Hi, I Work Here

    Hi Trevor

    We have a fix ready, once we confirm that this fixes the issue we’ll send out the update. Would it be possible for you to manually install the update to check if this solves the issues for you?

    1. In your WordPress admin, navigate to PluginsInstalled.
    2. Deactivate Page Builder, then delete it to make sure you can install the new version.
    3. Download a copy of 2.4.1: https://downloads.wordpress.org/plugin/siteorigin-panels.2.4.1.zip
    4. Navigate to PluginsAdd New. Click Upload Plugin, then select and install the 2.4.1 zip file you downloaded.

    Thanks for taking the time to check! Please let us know if this solves the issues you were experiencing.

Replies on this thread are closed. Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Get The Most Out of SiteOrigin with SiteOrigin Premium

Find Out More