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Ok, so I recently had my site hacked. Today we had a company clean all the files, when they finished I logged into the dashboard and clicked Appearance -> Customize -> and a screen that I have never seen before came up(Edit add price box??) which has a few text boxes and nothing I have seen before. So I started de-activating my plugins and when I deactivated Page Builder the issue went away.
If I delete page builder plugin and re download it, will all my content I have spent hours on come back? Also is this a known issue?
Please any help will be awesome!
Everything broken by the plugin:
Pages -> edit page(all of the different pages) -> Brings a page I have never seen before
Post ->edit post(all of the different post) -> Brings same screen as above ^
Appearance -> Customize -> Brings the “edit add price box” page?
appearance -> Header -> brings same page up ^
appearance -> background -> same page ^
Hi Ryan
Sorry to hear about the hassle. This isn’t a problem we’ve encountered before. Re-installing Page Builder won’t cause content loss so I’d start there. If the problem persists:
1. Run all pending updates from Dashboard > Updates.
2. De-activate all plugins except for Page Builder. If the issue resolves, re-activate your plugins one by one until the break re-occurs.
If the above is unsuccessful you could look at :
1. Re-install your theme. Also won’t cause content loss. This will cause customisation loss if you have directly edited your theme files at a code level. A child theme should be used in this event.
2. You might need to manually update WordPress to replace any files that may have been damaged or removed in the hack/recovery process. Here is how:
http://www.wpbeginner.com/wp-tutorials/how-to-manually-update-wordpress-using-ftp/
Andrew,
You’re the bomb. If you dont get told this on a daily basis, something must change.
Thank you =]
Awesome :) Really glad to hear you made progress on this tricky problem. Thanks for your support, it’s most appreciated.
All the best with your site.