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When page Builder By SiteOrigin Is Active Issue

Resolved 4 replies pluginplugin-page-builder
Ryan Kato
10 years ago · Last reply by Andrew Misplon 10 years ago

Ok, so I recently had my site hacked. Today we had a company clean all the files, when they finished I logged into the dashboard and clicked Appearance -> Customize -> and a screen that I have never seen before came up(Edit add price box??) which has a few text boxes and nothing I have seen before. So I started de-activating my plugins and when I deactivated Page Builder the issue went away.
If I delete page builder plugin and re download it, will all my content I have spent hours on come back? Also is this a known issue?
Please any help will be awesome!

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Replies

4
  1. Ryan Kato 10 years, 5 months ago

    Everything broken by the plugin:

    Pages -> edit page(all of the different pages) -> Brings a page I have never seen before
    Post ->edit post(all of the different post) -> Brings same screen as above ^

    Appearance -> Customize -> Brings the “edit add price box” page?
    appearance -> Header -> brings same page up ^
    appearance -> background -> same page ^

  2. Andrew Misplon Staff 10 years, 5 months ago

    Hi Ryan

    Sorry to hear about the hassle. This isn’t a problem we’ve encountered before. Re-installing Page Builder won’t cause content loss so I’d start there. If the problem persists:

    1. Run all pending updates from Dashboard > Updates.
    2. De-activate all plugins except for Page Builder. If the issue resolves, re-activate your plugins one by one until the break re-occurs.

    If the above is unsuccessful you could look at :

    1. Re-install your theme. Also won’t cause content loss. This will cause customisation loss if you have directly edited your theme files at a code level. A child theme should be used in this event.

    2. You might need to manually update WordPress to replace any files that may have been damaged or removed in the hack/recovery process. Here is how:

    http://www.wpbeginner.com/wp-tutorials/how-to-manually-update-wordpress-using-ftp/

  3. Ryan Kato 10 years, 5 months ago

    Andrew,

    You’re the bomb. If you dont get told this on a daily basis, something must change.

    Thank you =]

  4. Andrew Misplon Staff 10 years, 5 months ago

    Awesome :) Really glad to hear you made progress on this tricky problem. Thanks for your support, it’s most appreciated.

    All the best with your site.

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