This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

Visual editor issue after last upgrade

Open 4 replies premiumthemetheme-vantage
Franco
10 years ago · Last reply by Daniel 10 years ago

Hi,

Since the last update two sections are missing from my website.
I have a row with 2 visual editor sections. When I go to the preview, I can see them, but when I go to my website, these two sections are missing.

Any idea why?

Thanks

URL: http://www.lilicoon.com

This is our free support forum. Replies can take several days.

Need fast email support? Get SiteOrigin Premium

Replies

4
  1. Daniel Staff 10 years, 10 months ago

    Hi Franco

    That’s odd. Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:

    [email protected]

    Just navigate to Users > Add New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the “Send Password” field so we receive the details.

    Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.

    Please include direct link to the page in question. It will enable me isolate the issue

    Looking forward to hearing from you

  2. WordPress Private 10 years, 10 months ago

    This is a private message.

  3. Franco 10 years, 10 months ago

    Done, you should have received it by now.Thanks,Liliane

  4. Daniel Staff 10 years, 10 months ago

    Hi Franco

    I have just checked your site and I noticed that the Custom Home Page ON/OFF option was set to OFF. I have flipped it back ON.

    Please have a look and let me know if that irons out your issue

    Cheers

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread