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Vantage Premium not activating

Open 6 replies premiumthemetheme-vantage
Daniel Raphael
11 years ago · Last reply by Greg Priday 11 years ago

Hi,

I just purchased Vantage Premium… Putting in the order number gives me this message:

There was a problem contacting our validation servers. Please try again later, or upgrade manually using the ZIP file we sent you.

The zip file in the email gives me this: string(831) ” 23482954 vantage-premium xxxxx Vantage Premium 15.0 0 2015-02-20T14:35:38Z https://siteorigin.fetchapp.com/api/v2/orders/xxxxx/order_items/23482954/files https://siteorigin.fetchapp.com/api/v2/orders/xxxxx/order_items/23482954/downloads ”

TIA

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Replies

6
  1. Greg Priday Staff 11 years, 7 days ago

    Hi Daniel,

    Sorry about these issues, the service we use to handle our orders is having intermitted issues which is preventing our servers from validating order numbers. The issue has been coming and going for the last few hours, I’m hoping they get everything fixed soon.

  2. Daniel Raphael 11 years, 7 days ago

    Hi Greg,

    Thanks for letting me know. Will I be notified when it is back up and running so that I don’t need to keep trying?

  3. ofrej 11 years, 7 days ago

    Hi,

    Thanks for handling the problem :) I’m experiencing the same issues here (I’ve purchased the Premium version today and I cannot use it). Can you plese notify me, when the problem is over?

    Regards,
    Ola

    • Greg Priday Staff 11 years, 7 days ago

      Hi ofrej,

      We’re still having on and off with our update servers. We’ve isolated the issue as something to do with Google Cloud Storage, which is where our premium files are hosted. I’m sure Google are working on fixing the issue ASAP. We’ll keep everyone updated on Twitter.

      https://twitter.com/siteorigin

  4. Daniel Raphael 11 years, 7 days ago

    Mine has now been validated but all the add ons like retina display still say I need to purchase Premium.

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